Who We Are

Ascencia is a nonprofit homeless services agency based in Glendale, California, dedicated to helping individuals and families across L.A. County move from homelessness to permanent housing. Through street outreach, emergency shelter, case management, mental health care, and more, we provide compassionate, comprehensive support. With a 97% housing retention rate, our success reflects the dedication of our staff, volunteers, and community partners who make stability possible for those we serve.

This position provides high-quality, client-centered intensive supportive services to chronically homeless individuals, families, and transitional age youth in permanent supportive housing through Housing for Health (HFH). Services are grounded in harm reduction principles and aim to support participants in maintaining stable housing and improving overall well-being.

Duties and Responsibilities

Outreach, Engagement & Intake

Accept and process referrals from DHS and HFH partners
Build rapport with clients and assess eligibility for the program
Obtain necessary authorizations and consents
Refer ineligible individuals to appropriate services and community linkages
Conduct client intakes and assist with gathering documentation

Temporary Housing, Rental & Move-In Support

Assist with temporary housing referrals prior to permanent housing placement
Support clients in lease-up processes and documentation coordination
Coordinate move-in logistics and new tenant orientation
Help clients access basic necessities such as food and hygiene items
Conduct DHS-approved psychosocial assessments and update service plans every three months
Ensure connections to health, mental health, and substance use services
Support treatment adherence by accompanying clients to appointments
Provide assistance with accessing public benefits and employment resources
Support budgeting, money management, and life skills development
Educate clients on tenant rights and lease responsibilities
Work with property managers to address issues affecting housing stability and document eviction prevention efforts
Coordinate transitions for clients with changing needs or housing situations
Implement new services as required by County or HFH operations

Client Satisfaction

Monitor satisfaction through ongoing conversations and tenant meetings
Administer an annual satisfaction survey

Collaboration

Participate in meetings with DHS, HFH, and community partners
Facilitate regular case conferencing with supervisor and team
Build partnerships with local service providers to ensure wraparound support

Qualifications and Requirements

Bachelor’s degree in Social Work or related field and 1 year of experience with homeless individuals, families, or transitional age youth; or 2 years of experience providing direct mental health or intensive case management services
Experience in social services and working knowledge of case management techniques
Experience with clients facing mental health challenges, chronic health conditions, and substance use disorders
Understanding of crisis intervention, harm reduction, and housing retention strategies
Ability to manage a caseload of 20 clients, with strong documentation and organizational skills
Proficiency in Microsoft Word and Excel
Valid driver’s license, ability to drive agency vehicles, and current auto insurance
Commitment to maintaining professional boundaries and client confidentiality per HIPAA
Attendance at mandatory trainings and meetings required

Physical Working Conditions

Some travel required to field locations; valid driver’s license and insurance needed
Prolonged sitting, standing, and frequent bending or stretching
Ability to lift up to 25 lbs as needed
Frequent computer use, including typing and phone communication

Other Conditions

This job description is not intended to be an exhaustive list of duties. Responsibilities may be modified as needed to meet program goals and organizational needs.

EEO Statement

Ascencia is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender identity, disability status, age, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Ascencia

Latest Jobs

Intensive Services Case Manager (Miramar)