SALARY

$25.12 - $34.93 Hourly

$52,253.76 - $72,649.20 Annually

LOCATION

Ames, IA

JOB TYPE

Full-Time

JOB NUMBER

24-0113-04

DEPARTMENT

Water & Pollution Control

OPENING DATE

02/06/2025

CLOSING DATE

2/15/2025 12:00 PM Central

FLSA

Non-Exempt

BARGAINING UNIT

MERIT

RESIDENCY REQUIREMENT?

Centrally located in the heart of Iowa, Ames is a vibrant, progressive community with more than 66,000 residents providing an excellent quality of life. Home to Iowa State University, Ames offers year-round recreation opportunities, diverse cultural offerings, a stable economy, safe neighborhoods, and a high-achieving school district.

General Information

This position is located in our Water Meter/Lab Services division of the Water and Pollution Control department. The Water Meter Division maintains all of the water meters throughout the City. While the division is not responsible for the utility billing, they maintain the meters that serve as the cash registers for both the Water and Sewer utilities, providing the basis for billing the majority of all water and sewer services provided by the City. It also includes the Cross-Connection Control Program that safeguards against contaminants from a customer’s property flowing backwards into the distribution system. The division is physically located in the Technical Services Complex located at 300 E 5th Street near Bandshell Park. In addition to the Water Meter Supervisor, the division includes three Water Meter Repair Technicians, a Cross-connection Control Coordinator, and the division’s Principal Clerk.

The City of Ames is conducting a recruitment to establish a Civil Service eligibility list for the Principal Clerk position. The list will be valid for up to one year from the date of certification by the Ames Civil Service Commission and may be used to fill one or more vacancies in this classification. In addition, City of Ames Civil Service employees who have previously held Civil Service status in this classification and are interested in voluntarily demoting or laterally transferring into the current vacancy must submit their application by the deadline.

Under general supervision of the Water Meter Division Supervisor, this position plans, implements and carries out support staff functions, complex administrative assignments, and projects; applies all departmental, customer service, and record-keeping policies to daily work; exercises sound judgment in applying departmental and City procedures; performs related work as required like admin support to the Laboratory Services division.

This position is responsible for producing high-quality detailed work while also managing competing work demands. A key component of the job is providing excellent customer service in person, over the phone, and via email to internal and external customers and maintaining a high level of confidentiality. Consistently accurate and efficient work output is a major focus of the job.

The hours are generally Monday through Friday, 7:30 AM to 4:30 PM.

In order to be considered for this position, all applicants must submit their online application by the deadline listed on this posting. Your application includes complete responses to education and work history, as well as any required supplemental questions. Please keep in mind that submission of a resume in lieu of work history on your application or answering the supplemental questions is not sufficient.

Compensation Philosophy:

The City of Ames has a compensation philosophy for our merit salary ranges that provides growth for employees as they gain experience and expertise in their roles. The minimum pay of each range is intended to reflect an employee's qualifications that meet the position's minimum requirements. The median of any range is for an employee who can reasonably meet all expectations of the position responsibilities without initial or extensive training. The City may consider a candidate's education, experience, and skills that are above the minimum requirements when considering a salary closer to the median. The median salary for this position is $62,451 annually.

Benefits

Our comprehensive benefits package can be viewed at: City of Ames Benefits

Public Service Loan Forgiveness (PSLF) Program: The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please visit the website through this link: PSLF Program

Examples of Essential Job Functions

Serves as the frontline customer service representative. Provides needed support to members of work group. Receives and reviews documents in accordance with established policies and procedures; applies departmental and City policies; exercises sound judgment in applying departmental and City procedures. Plans, implements and manages complex administrative assignments and projects; collects and analyzes information; prepares summary reports for supervisory review. Composes meeting minutes and correspondence, which require a comprehensive understanding of departmental operations. Maintains filing systems and automated data bases; uses software packages to compile and analyze data and to generate reports. Responds to customer and citizen requests; and may maintain and balance employee time records. Routinely schedules meetings and plans events; organizes project work and resources. Responsible for proofreading and editing department documents for use of proper grammar, punctuation, and accuracy. Processes invoices, and responsible for payroll processing.

Other Job Functions: May manage departmental Web pages; monitor outgoing departmental communications to ensure they reflect positively on the organization; and other duties as assigned.

Each employee is expected to continually strive to bring shared values to life through our Excellence Through People organizational culture. ETP values include committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; committing to diversity, equity, and inclusion; championing employee involvement; striving for excellence; having fiscal stewardship; acting with honesty and integrity; exhibiting leadership; choosing a positive attitude; respecting one another; promoting safety and wellness; and cultivating teamwork. For leaders, this includes creating a work culture that brings these values to life. For all employees, this includes maintaining a Total City Perspective. The purpose of ETP is to deliver exceptional services to the public at the best price, and for employees to experience an enjoyable and stimulating work environment.

Qualifications

Education and Experience:

Required:

Successful completion of high school, HiSet, or G.E.D.

Three years of diversified office clerical and support staff experience

Proficient in Microsoft Word and Excel, and customer service related database systems

An equivalent combination of education in support staff functions and/or support staff experience may be considered.

Preferred:

Post-secondary professional development in support staff functions

Municipal and/or government administrative support experience

Experience with Microsoft Access

Payroll processing experience

Experience providing exceptional customer service mostly over the phone

Knowledge, Skills and Abilities: Considerable knowledge of modern office practices and procedures including the utilization of automated technology to enhance office efficiency and effectiveness; considerable knowledge of departmental policies and administrative requirements as they affect administrative operations and responsibilities. Ability to take initiative to resolve challenging issues and leverage resources as needed. Basic knowledge of accounting, payroll, bookkeeping or billing procedures.

Skill in organizing and maintaining complex administrative operations including both manual and automated filing systems; skill in executing a wide variety of routine and specialized office administrative functions, including demonstrated proficiency in word processing and other office software; skill in operating a computer terminal and other standard office equipment.

Ability to exercise sound, independent judgment in applying City and departmental policies and procedures to routine, complex and/or sensitive situations; ability to make simple analyses of data and to make arithmetic calculations; ability to prepare routine written reports; ability to establish and to maintain effective working relationships with City co-workers at all levels, customers and the general public. Ability to support and cultivate teamwork.

Supplemental Information

Required Physical Activities: Talking, hearing, walking, reaching, grasping, pushing, pulling, repetitive motions, stooping, kneeling, crouching, standing, sitting, and finger dexterity.

Physical Characteristics of Work: Work requires sitting and/or using various computer equipment approximately 75% of the time, and standing and/or walking 25% of the time. Frequently requires the exertion of up to 10 pounds of force, and infrequently requires the exertion of 10 – 50 pounds of force to lift or otherwise move objects.

Vision Requirements: The minimum standard for those whose work deals largely with preparing and analyzing data and written information, accounting, transcription, using a computer terminal, and/or extensive reading.

Environmental Conditions: For most positions in this classification, the worker is not substantially exposed to adverse environmental conditions. In some positions, the worker may be subject to noise, vibration, mechanical hazards, electrical hazards, chemical hazards, or atmospheric conditions that affect the respiratory system or the skin.

Examples of Equipment Used on the Job: Computer terminal and hardware; a variety of word processing, spreadsheet, database, presentation, and specialized software; general office equipment such as copier, files and file cabinets, photocopy machine, and calculator; communications equipment such as telephone and fax machine.

Selection Process

The selection process consists of an evaluation of education and experience, skills testing, phone interview, hiring assessment, on-site interview which will include a manager meeting, and completion of a criminal background check, which includes a sex offender registry check. All candidates will be notified by email of their application status.

Depending on the number of qualified candidates, the City may forego phone interviews.

*Preference may be given to applicants possessing qualifications above the minimum.**

Veteran’s Preference Points

The City of Ames provides Veteran's Preference Points for Civil Service positions. A copy of your DD214 and, if applicable, proof of disability, must be attached with your application (or faxed to 515-239-5297) prior to the close date of the posting in order to receive Veteran's Preference Points.

E-Verify Process:

The City of Ames participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant’s Form I-9 to confirm work authorization. All candidates who are offered a position with the City of Ames must complete Section 1 of Form I-9 along with the required proof of their right to work in the United States and proof of their identity on their first day of employment. Please be prepared to provide required documents on your first day of employment. For additional information regarding acceptable documents for this purpose, please contact Human Resources at 515-239-5199 or go to the US Citizenship and Immigration Services web page at: http://www.uscis.gov.

NOTE: Applicants with disabilities may submit requests for ADA testing or interview accommodations to the Human Resources Department prior to the test or interview.

The City of Ames is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, age, religion, sex, sexual orientation, gender identity, genetic information, ancestry, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Human Resources Department at 515-239-5199.

Employer

City of Ames

Address

515 Clark Ave

Ames, Iowa, 50010

Phone

515-239-5199

Website

http://www.cityofames.org/jobs

City of Ames

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