Title: Digital and Social Communications Manager

Location: 4055 Pāpū Circle, Honolulu, HI

Reports to: Director / Content and Engagement

Status: Full time, exempt (must have ability to be in person)

How to apply: Click here to apply. Please send a résumé and cover letter. Applications will be reviewed on a rolling basis until the position is filled.

Shangri La is a vibrant compound situated on a spectacular, 5-acre, oceanside property in Honolulu. It integrates a 14,000-square-foot house with multiple outbuildings, comprising a series of interlocking spaces, both indoors and out: rooms, courtyards, lanais, terraces, gardens and numerous water features. The property includes spaces for reflection and for gatherings.

Historically operated exclusively as a museum to showcase some of its collection of 2,500 objects from diverse Muslim cultures, Shangri La is in the midst of a strategic transformation that envisions the institution as a global center for personal and societal transformation.

Shangri La is owned and operated by the Doris Duke Foundation (DDF), whose mission is to build a more creative, equitable and sustainable future by investing in artists and the performing arts, environmental conservation, medical research, child well-being and greater mutual understanding among diverse communities. In addition to Shangri La, DDF operates five national grantmaking programs as well as Duke Farms, a New Jersey-based center for applied conservation and sustainability. The activities of DDF, which is headquartered in New York City, are guided by the will of Doris Duke, who endowed the foundation with financial assets that currently total over $2 billion. To learn more, visit www.dorisduke.org.

POSITION

The Digital and Social Communications Manager is a creative and strategic thinker who excels in social media management, content creation and performance analytics. This position plays a key role in elevating Shangri La’s digital presence, engaging diverse online audiences and expanding brand reach and awareness through innovative and impactful strategies. Reporting to the Director of Content and Engagement, the Digital and Social Communications Manager supports the development of Shangri La’s content strategy and leads digital storytelling efforts. This position is responsible for creating and executing dynamic content strategies across social media, the center’s website, newsletters and other digital platforms.

RESPONSIBILITIES

Digital and Social Media Strategy: Collaborate with the Director of Content and Engagement to develop and execute comprehensive social media strategies that drive engagement, audience growth and brand visibility across platforms, including Instagram, Facebook, LinkedIn, TikTok and YouTube.
- Align digital strategies with organizational goals by working closely with internal teams and external digital/social partners.
- Create, curate and schedule engaging platform-specific content that aligns with the museum’s programming and initiatives in a timely manner.
- Enhance awareness and engagement around Shangri La’s convenings, exhibitions, programs and events by amplifying content across digital platforms and creating targeted social media campaigns.
- Monitor social media trends, tools and best practices to inform content development and audience engagement.
- Cultivate new and existing partnerships to expand digital reach and engagement.
- Represent Shangri La at events and partner programs, when appropriate.
Content Collection, Creation and Storytelling: Develop compelling digital content, including short-form videos, graphics and written posts, tailored to diverse audiences, using tools such as Canva, Adobe Creative Suite and mobile-friendly video editing apps (e.g., CapCut, iMovie).
- Capture and edit photos and videos of exhibitions, events and behind-the-scenes moments for multiplatform us.
- Organize and maintain a digital asset library of photos, videos and graphics.
Website and Digital Presence: Manage website content updates, ensuring timely and accurate information that reflects key initiatives, events and organizational priorities.
- Optimize digital content for SEO and accessibility to improve discoverability and user experience.
- Coordinate with internal teams and external vendors to implement web enhancements and resolve technical issues.
Email Marketing, CRM and Reporting/Analytics: Develop compelling written content, design engaging graphics and manage email campaigns using platforms like Mailchimp while leveraging CRM tools such as HubSpot. Integrate CRM across social media, email marketing and broader engagement initiatives to enable performance reporting, refining digital communication strategies to ensure engagement and campaign effectiveness.

QUALIFICATIONS

Bachelor’s degree in communications, marketing or a related field.
Demonstrated experience in social media management, digital marketing or a similar role, with a proven track record of creating engaging and visually compelling content in photography, video and graphic design.
Expertise in managing and growing social media platforms, including Instagram, Facebook, TikTok, LinkedIn and YouTube.
Proficiency in tools such as Adobe Creative Suite, Canva and video editing software, such as Premiere, Final Cut, iMovie and Capcut.
Experience with content management systems (e.g., WordPress, Prismic), email marketing platforms (e.g., Mailchimp) and CRMs (e.g., HubSpot).
Strong understanding of SEO, web analytics and social media metrics.
Exceptional organizational and project management skills, with the ability to manage multiple priorities, work under tight deadlines and drive results with a sense of urgency.
Enthusiasm for innovation and staying ahead of digital trends.
Excellent interpersonal, oral and written communication skills.
Familiarity with Hawaiʻi’s cultural landscape, including local customs, traditions and multicultural communities, to effectively engage diverse audiences and stakeholders.
Demonstrated high level of confidence in making strategic decisions, good judgment and creative problem-solving skills.
Ability to work flexible hours, including evenings, weekends and holidays.

We recognize that not every candidate will meet every qualification listed. If you are passionate about our mission and believe you have the skills and experience to perform the essential functions of this role, we encourage you to apply.

COMPENSATION AND BENEFITS

Anticipated hiring salary is $72,000 - $90,000, and the final offer will depend on experience.
Industry-leading benefits, including a 15% employer contribution to your 401(k), comprehensive health insurance, four weeks of paid vacation with additional paid time off, and matching gift benefits of up to $20,000 per year—all designed to support employees’ well-being, productivity and engagement.

OUR VALUES

The following values underpin everything we do in pursuit of our mission across the Doris Duke Foundation:

Integrity: We must be honest and ethical in all that we undertake. As a private foundation, we are accountable to the many stakeholders affected by our work.

Excellence: We will insist on the highest standards of performance in fulfilling our mission, will ground our work in best practices and will make decisions based on the best available information.

Openness and Imagination: We will be a listening and learning organization that is responsive to ideas and opinions from a variety of sources. We value imagination and creativity, the ability to think in new ways about the work we do and how we do it.

Collaboration: We value a collaborative and supportive environment in which to advance our mission and objectives. Creating a working environment that promotes trust, honesty and respect within our organizations is as important as earning the trust and respect of our colleagues and peers in the fields in which we work.

Diversity, Equity and Inclusion: We believe in the essential value that a diverse set of perspectives, experiences and abilities brings to the table. Our commitment to the values of diversity, equity, inclusion and social justice is an ongoing, active engagement reflected in our funding areas, grantees, museums, centers, board and staff. At the core of our work is a dedication to serving and learning from organizations and individuals addressing inequities and working toward a more just, healthy and inclusive society. (Learn more about our commitment to diversity, equity and inclusion, and how we incorporate this value into our work.)

The Doris Duke Foundation is committed to inclusive hiring and equal employment opportunity. We strongly encourage candidates of all identities, experiences, orientations and communities to apply. Our recruiting and employment practices adhere to all applicable federal, state and local laws, including the Americans with Disabilities Act. We provide reasonable accommodations for persons with disabilities. If a reasonable accommodation in the job application process is needed, please contact us here.

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DORIS DUKE MANAGEMENT FOUNDATION

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