The Scope

At FSC International, we believe forests are more than landscapes — they are livelihoods, cultures, ecosystems, and the foundation of a sustainable future.

As the world’s most trusted forest certification system, FSC brings together environmental, social, and economic interests to protect forests and the people who depend on them. Our work reaches across continents, cultures, and communities, and our credibility depends on integrity, transparency, and accountability.

That is why our System Integrity Unit plays such a critical role — and why we are now looking for an experienced Disputes Manager (m-f-d) to help safeguard FSC’s mission where it matters most: in complex, high-stakes situations that directly affect people and forests.

Your Impact

As Disputes Manager, you will be at the heart of FSC’s integrity framework. Your work will have real-world consequences for forest landscapes, Indigenous Peoples, workers, communities, and responsible businesses worldwide.

You will:

Navigate sensitive disputes involving environmental and human rights
Balance competing stakeholder perspectives with fairness and professionalism
Strengthen FSC’s complaints and dispute resolution systems
Contribute to continuous improvement of FSC policies and procedures

This is a role for someone who combines strategic thinking, sound judgment, and a strong ethical compass — and who finds purpose in protecting both people and nature.

Main Roles & Responsibilities

Manage dispute cases under FSC’s Policy for Association, including initial assessments, investigations, stakeholder engagement, communications, and decision-making processes.
Oversee FSC’s complaints mechanism, ensuring alignment with FSC’s normative framework and internationally recognized standards.
Handle General Complaints and Appeals as assigned.
Analyze dispute cases to identify systemic gaps and contribute to policy and procedural improvements.
Conduct stakeholder mapping and support inclusive, respectful engagement processes.
Manage and further develop tools for dispute handling, such as risk screening and case tracking systems.
Collaborate closely with internal experts and external partners to resolve disputes and strengthen system integrity.
Prepare clear, well-structured reports, briefings, and recommendations to support leadership decision-making.
Contribute to additional projects and initiatives within Case Management as needed.

Your profile

Education & Background

University degree or equivalent experience in law, environmental governance, dispute resolution, human or environmental rights, international relations, or a related field.

Experience & Skills

At least 5 years of relevant professional experience.
Proven experience managing complaints and disputes, particularly related to:
- Forest management and conversion
- Human, Indigenous, and customary rights
- Workers’ rights and vulnerable groups
- Illegal trade or high-risk supply chains
Strong stakeholder management skills in high-pressure or sensitive contexts.
Knowledge of the UN Guiding Principles on Business and Human Rights.
Experience designing, managing, or improving procedures and workstreams.
Excellent analytical, organizational, and problem-solving skills.
Ability to manage multiple priorities with accuracy and diligence.
Project management experience and a results-oriented mindset.

Digital Skills

Confident use of MS Office.
Experience with databases and CRM systems (e.g. Salesforce).

Personal Attributes

Experience working in multicultural, international environments.
Background in or collaboration with NGOs or non-profit organizations.
Strong alignment with FSC’s mission and values.
Cultural sensitivity and respect for diverse perspectives.
Professional integrity and the ability to represent FSC with authority and credibility.

The Fine Print

Location: Bonn, Germany
Working hours: Full-time (40 hours/week); part-time (min. 80%) possible
Contract: Temporary, 18 months (this is a maternity leave cover)
Start date: As soon as possible
Travel: Occasional

How to Apply

Apply via our website with your CV in English
Please do not include a photo
Applications will be reviewed on a rolling basis

FSC is committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates, regardless of background, identity, or personal characteristics.

Forest Stewardship Council International

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