Responsibilities

This position manages, coordinates, and maintains a comprehensive volunteer management program to orchestrate a community of 200+ volunteers who provide crucial support to Literacy Source services. In addition to providing direction and coordination of all volunteer functions, the VPM will coordinate outreach, recruitment, training, and ongoing tracking and maintenance of both on-site and off-site volunteers. The VPM also coordinates and supervises WSC AmeriCorps and VISTA programs and members.

The VPM works with all Literacy Source staff and community to create an on-going welcoming rapport with volunteers to ensure they feel supported and valued. In addition, the VPM works to support the Literacy Source mission, values and current strategic plan, which includes furthering Literacy Source’s efforts toward becoming an anti-racist, multicultural organization.

Report to: The Co-Executive Director, Educational Director, Cat Howell

Specific Description and Duties

Volunteer Outreach & Recruitment

Conduct two monthly New Volunteer Orientations (NVO) online
Coordinate participation in volunteer recruitment events and opportunities
Publicize opportunities for volunteers, including updating information on online sites and coordinating posting of flyers in communities
Work with the Communications Manager to facilitate distribution of information relevant to volunteers including a monthly online volunteer newsletter
Work with Website Development to maintain information. on the website for volunteer site and events page
Respond to all volunteer enquiries, screen and interview potential volunteers.
Coordinate recruitment and placement opportunities with Seattle Public Library Conversation Class Manager
Assist Co-E.D., Directors with board and committee member recruitment and outreach

Supervision, Training & Support

Work with the Co-E.D., Educational Director to coordinate volunteer trainings, including developing an annual training plan and updating online training resources
Provide administrative support for local online and in-person trainings
Provide site supervision and overall support to AmeriCorps Service and VISTA members.
Give job-specific guidance and support to all members as their work plan relates to volunteer recruitment, development, and support
Provide volunteer support to Seattle Public Library Conversation Class Manager
Coordinate volunteer resources and relevant content updates for the instructional Google Drive (with Instructional Team)
Work with Instructional Advisors to match tutors to students and instructors to classes

Volunteer Appreciation

Plan and organize volunteer recognition events, including twice yearly Literacy Source celebrations and during annual National Volunteer Week
Spotlight a volunteer bi-monthly as a feature in the general E-Newsletter
Work with offsite Seattle Public Library Conversation Class Manager to recognize and support offsite volunteers
Develop an on-going friendly and supportive environment where volunteers feel welcomed, included and able to participate

Advocacy/Leadership/Outreach

Attend Board Governance Committee meetings as applicable, to assist in new Board member recruitment/onboarding/training process
Attend relevant local provider and community meetings
Attend the annual volunteer management conferences (Literacy Minnesota, Volunteer Admin Network)
Represent Literacy Source with other local non-profit volunteer programs and maintain networking connections.

Ongoing Tracking & Systems

Review and manage volunteer policies, procedures, and standards of volunteer service
With Office Coordinator and Data Manager, monitor volunteer data entries in Apricot database
With Co-E.D., Managing Director and Finance Manager plan and track a volunteer budget for trainings and volunteer appreciation
With the Data Manager, track volunteer demographic data, tutor retention, and attrition.
Monitor a system that tracks volunteer training attendance
With Data Manager and Co-E.D., Educational Director, set and monitor volunteer program KPIs to support long-term organizational strategic goals

General Office

Regularly provide office coverage and assist with ongoing office activities, including phone answering, opening and closing
Provide updated information on volunteer activities for inclusion on website
Work easily as part of a team and participate in regular staff meetings
Support long-term strategic planning along with Board members and other staff
Other tasks as needed

Required Qualifications

Program management/leadership experience
Experience designing and running trainings for adults
1+ yrs. coordinating and running a volunteer program
Experience serving low-income, adult learners who face multiple challenges
Experience working in non-profit or public agency with individuals of diverse backgrounds
Demonstrated level of cultural awareness and commitment to advancing diversity, equity, and inclusion work
Ability to interact with a variety of diverse personalities, be able manage conflicts, different approaches, opinions and methods
Commitment to Professional Development in work area
Excellent verbal and written communication skills and demonstrated competence in interpersonal relationships and group facilitation
Demonstrated ability to organize public outreach events, good presentation skills
Ability to prioritize and execute multiple tasks in a busy office environment
Strong computer and organizational skills
Willing to work flexible hours, including evenings and occasional weekends

Desired Qualifications

1+ yrs. education or experience in working in adult foundational education, social work, or a related field
Ability to utilize statistics as a tool for highlighting volunteer program achievements
Lived experience that reflects our student population (proficiency in Spanish, Chinese, Amharic, Oromo, Arabic, Tigrigna; immigrant or refugee; non-traditional educational trajectory)

Time Commitment

35 hours a week that take place Monday to Thursday between 8.30am and 8pm with additional hours on Fridays or weekends as needed for events or trainings

Literacy Source

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