The Development Services Officer (DSO) provides management and coordination of development procedures, processes, record/data analysis, and materials central to the IHP’s fundraising and alumni relations activities. The DSO is responsible for a number of operations critical to the success of the IHP’s fundraising and alumni relations programs including, but not limited to, data management, prospect research, endowed fund management, performance management, and management of event logistics (development-related events), and the central point person on the Blackbaud CRM, known internally at “Atlas”. The DSO will provide high-level customer service in interacting with all prospects and donors. This position reports to the Executive Director of Development and works collaboratively with the other development and alumni relations staff.

RESPONSIBILITIES:

Serve as the Atlas expert within the development office to ensure that all staff utilize Atlas fully. Assist development and alumni relations staff in their knowledge and use of Atlas.
Represent the Development Office on all Mass General Brigham Enterprise Development Office committees and councils pertinent to this critical responsibility.
Oversee and manage information and records in Atlas database for the Development Office, including oversight of gift processing and record keeping, gift acceptance procedures and policies, gift receipting and acknowledgement; gift-in-kind, pledge and data entry; matching gift program, and alumni/donor/prospect biographical information database.
Lead or participate in projects associated with designing, implementing, testing, and maintaining of complex systems using the Atlas software.
Work with Finance to resolve any variances/discrepancies.
Work with the MGB Enterprise Development Team to create new reports and dashboards as needed. Build complex queries and exports for fundraising and stewardship communications.
Develop and prepare gift status and fundraising reports and provide statistical analysis and evaluation of fundraising activities for departmental, Institute-wide and external (MGB) distribution. Includes, for example, producing the Donor Roll in collaboration with the Office of Communications & Marketing.
Manage prospect/donor portfolios and assignments and ensuring accurate tracking. Provide prospect research and screenings for Executive Director of Development, President, and others in the Development Department.
Oversee all endowed funds with each school and program, working with Finance Office and other departments and schools as necessary to ensure all endowed funds are used and stewarded in accordance with donor’s intent.
Oversee tracking of the office’s planned giving program, providing support to the Executive Director of Development.
Ensure that the Development Office is compliant with MGB Gift Acceptance Policy and IRS regulations as they pertain to gift acceptance, processing, and acknowledgement.
Manage the workflow around fundraising events in Atlas including, but not limited to, developing dashboard, coordination of sponsorships, overseeing gift processing and tracking, data management, attendance, and event communications.
Work closely with the Director of Alumni Relations to build a strong pipeline of alumni data for improved engagement and employment data tracking. This includes various engagement events through Formstack registrations and surveys, LiveAlumni employment reports and data from the academic programs.
Create and run imports using BrightVine Data Link to add and maintain data in Atlas including education history and biographical updates.
Perform other duties as requested by the Executive Director of Development

Qualifications

Bachelor's degree (required), and graduate degree (preferred) in nonprofit management or related discipline, or a combination of education and equivalent experience
Three to five years of relevant professional experience, preferably in development within higher education and/or academic medical center
Expert in Blackbaud CRM or or similar development database
Advanced Excel skills are a plus
Experience with programming language a plus (SQL and R)
Familiarity with and commitment to best practices in fundraising programs
Excellent organizational skills and attention to detail
Excellent writing and communication skills
Expertise project management
Experience in customer service, multi-tasking and grace under pressure
Excellent interpersonal skills, including the ability to listen and interact effectively with donors and Board members
Strong verbal and written skills
Ability to work well both independently and collaboratively, managing multiple projects and priorities
Ability to work in complex organizations

Remote Type

Hybrid

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

MGH Institute of Health Professions

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