Director of Operations

North Carolina Tenants Union

About Us

The North Carolina Tenants Union is the statewide union of local tenant unions united in our fight for housing as a human right. Working-class tenants best understand their needs and how to build a housing system that prioritizes people over profit. NCTU works with tenants to build durable, democratic tenant unions. NCTU's member-unions organize grassroots campaigns led by directly-affected tenants to stop displacement, win critical repairs, stop rapid rent increases, democratically control their housing and strengthen tenants' rights.

Position Overview

We are seeking a values-aligned Director of Operations to join our democratic, member-driven organization. This role will be instrumental in building and maintaining the operational infrastructure that supports our statewide network of tenant unions. The ideal candidate will enjoy a workplace where their ideas and input will be valued and respected, and will bring both technical expertise and creative problem-solving skills to strengthen our organizational systems to most effectively empower our membership.

Key Responsibilities

Lead the transition from being a fiscally sponsored organization to independent 501c3 status, including:
1. Managing payroll and benefits administration
2. Maintaining financial records using QuickBooks
3. Ensuring regulatory and financial compliance, working with appropriate legal counsel
Oversee dues collection and distribution to local tenant unions
Develop and implement comprehensive internal policies
Coordinate internal committees, including research and tech support
Design and implement systems for:
1. Internal communications
2. Support team coordination with local tenant unions
3. Intake pipelines for connecting contacts with appropriate Local Tenant Unions
4. Statewide database management in collaboration with organizers and leaders

Qualifications

2-5 years of relevant operational experience (additional experience preferred and compensated accordingly)
Demonstrated bookkeeping and financial compliance expertise
Experience in building and maintaining organizational systems
Commitment to democratic organizational principles
Ability to work independently while maintaining strong collaborative relationships
Formal education is not required; relevant experience and certifications are valued

Location & Compensation

Salary Range: $65,000 - $75,000 annually
Full-time, remote position within North Carolina
Proximity to our local chapters (Asheville, Winston-Salem, Durham & Raleigh, New Bern, and New Hanover) is preferred but not required
Comprehensive benefits package including health, dental, and vision insurance
Generous PTO policy offering 30 days of general leave annually

What Sets This Role Apart

Opportunity to shape the future of a growing statewide organization
Autonomous role with creative freedom to design and implement solutions
Supportive environment that values staff's growth and co-creating the best possible working conditions
Direct connection to grassroots organizing and social justice work

Reporting Structure

Reports directly to the Executive Director

How to Apply

To apply, please send your resume and a brief cover letter to OpsDirectorApplication@nctenantsunion.org. Your cover letter should describe why you're interested in this position and highlight any relevant experience you'd like to share.

We strive for an efficient hiring process to identify and onboard staff quickly, though timelines can be adjusted for the right candidate. We are committed to a transparent application process and will communicate with all applicants about the status of their application. For candidates who progress to the interview stage but are not ultimately selected, we welcome the opportunity to provide constructive feedback about their application and interview process.

North Carolina Tenants Union

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Director of Operations