Location: Midland, MI

Job Type: Full-Time

Job Number: 03361

Division: Advancement, Marketing & Communications

Department: Advancement Records

Opening Date: 01/06/2025

Closing Date: Continuous

Roles

This position processes all gifts and pledges to the university, creates new records and maintains biographical data on existing constituents in the donation/alumni database, maintains physical and electronic donor records, and assists in the donor stewardship program.

Responsibilities

Complete all gift processing activities and entering of gifts into the Raiser's Edge (RE) database.
Manage the accurate scanning of all gifts into the document imaging system.
Export/import gifts from 3rd party platforms into gift batches; troubleshoot data transformation issues as needed.
Adjust gifts and pledges as directed by the Director of Advancement Services.
Run monthly recurring gifts; reach out promptly to donors with lapsed cards.
Transmit gift batches electronically to finance office and advancement team. Work closely with Finance to resolve any gift reconciliation issues.
Process all corporate matching gift documentation.
Complete internal gift reconciliation processes, fix problems and communicate any adjustments needed to maintain accuracy.
Communicate with Director of Advancement Services to ensure accurate gift processing, financial integrity, and adherence to IRS and industry guidelines.
Fulfill the gift receipting and acknowledgement process to standards of best practices.
Write and/or work with marketing to create personalized acknowledgement pieces where needed in accordance with the donor stewardship program and pull lists as needed for stewardship program mailings.
Work closely with event organizers to log RSVPs into events in the database and assist with payment processing and/or registration at various advancement or student-led events throughout the year (some in the evening).
Track outstanding pledges and produce monthly pledge reminders to donors and reports as appropriate.
Process in-coming mail; update Raiser's Edge to match changes of address, etc.
Assist in maintaining integrity of database and accuracy of constituent information.
Pull lists as requested by advancement staff and/or other departments.
Oversee the hiring and schedules of student employees.
Assists in handling telephone calls and emails and providing customer service to alumni, donors and other constituents.
Serve as a backup to the Director of Advancement Services.
All other duties as assigned.

Qualifications

Required-

High school diploma or equivalent.
At least two years' experience in office work.
Familiarity with general accounting practices and/or ability to work with mathematical figures accurately.
Outstanding data entry skills.
Familiarity with database software systems.
Possess strong computer skills including Word, Excel, Outlook, etc....
Demonstrate strong attention to detail, organizational and time management skills.
Able to always maintain confidentiality.
Able to perform required work with few or no errors.
Have strong verbal and written communication skills.
Must work well in a team environment.

Preferred-

Associate's degree or higher.
Accounting/Bookkeeping/Financial experience.
Two years of experience with database software systems.
Experience working in higher education and/or fundraising departments.
Supervisory experience.
Documented experience initiating and performing complex analysis of data.

Expectations

Northwood University has an institutional philosophy which emphasizes free enterprise in a context of limited government and individual responsibility. The ideal candidate will have a strong attraction to the mission and core values of Northwood University. Applicants are encouraged to familiarize themselves with the University's outcomes at www.northwood.edu/aboutus/.

Northwood University

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