About OCSA

The Ontario Community Support Association (OCSA) is a trusted voice for Ontario’s community health and support services sector. We support our members through advocacy, education, and collaboration—strengthening community-based care across the province.

About the Role

OCSA is seeking a full time Membership Coordinator (37.5 hrs.) to be the primary point of contact for our members, vendors, and conference exhibitors. This role is central to building strong relationships, supporting engagement, and ensuring a positive member experience from onboarding through renewal.

The Membership Coordinator manages day-to-day membership operations, supports outreach and recruitment, coordinates vendor and trade show activities, and assists with events and financial administration. If you’re highly organized, relationship-driven, and passionate about community health, this role offers an opportunity to make a meaningful impact.

Key Responsibilities

Member Engagement & Support

Serve as the primary contact for member inquiries, providing timely and professional support
Build strong relationships with member organizations and help them understand the value of OCSA membership
Support onboarding of new members, including welcome materials and orientation sessions
Track member needs and emerging issues

Membership Administration & CRM

Maintain accurate membership records in the CRM, including renewals and status updates
Prepare membership reports as requested
Assist with invoicing and follow up on outstanding membership dues
Collaborate with the Communications team on member communications

Outreach & Recruitment

Identify and research prospective members and stakeholder organizations
Support outreach initiatives and materials in collaboration with Communications
Track and report on outreach results and conversion rates
Follow up with leads and support re-engagement of lapsed members

Events & Member Communications

Support planning and delivery of webinars, the annual conference, and AGM
Respond to member and stakeholder inquiries related to OCSA programs and services

Vendor Program & Trade Show

Manage vendor applications, records, renewals, and communications
Coordinate logistics for the annual conference trade show, including exhibitor registration, booth assignments, materials, and onsite support
Serve as the primary contact for exhibitors and track key metrics and feedback
Recommend improvements to enhance the exhibitor experience

Qualifications & Experience

Required

Post-secondary education in communications, business administration, nonprofit management, or a related field
1–3 years’ experience in membership services, community engagement, or program coordination (nonprofit experience preferred)
Strong customer service, communication, and relationship-building skills
Excellent administrative and organizational skills
Experience using CRM systems and Microsoft Office (Word, Excel, Outlook)
Ability to manage multiple priorities independently and as part of a small team
Access to reliable transportation and the ability to commute within 3 hrs. of the Greater Toronto Area

Assets

Experience coordinating events, vendor programs, or trade shows
Basic financial administration experience
Familiarity with Ontario’s home and community care sector
Comfort with public speaking or small-group presentations
Flexibility to work occasional evenings or weekends for events

Why Join OCSA?

Meaningful work supporting Ontario’s community health sector
Collaborative and mission-driven team environment
Opportunities to contribute to province-wide impact and sector engagement
Employer paid benefits, RRSP matching program, paid personal days, paid sick leave, professional development opportunities, and paid fitness credits.

Equity & Accommodation
OCSA is an equal opportunity employer and is committed to building an inclusive, accessible workplace. We welcome applications from all qualified candidates. Accommodations are available throughout the recruitment and selection process; please let us know if you require accommodation at any stage.

Ontario Community Support Association

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