As an alumni coordinator, you will answer calls transferred from the primary career and alumni success (CAS) phone line to the alumni line and respond to emails in the departmental inbox. You will manage alumni email templates to ensure alignment with 12twenty and current alumni resource information and conduct alumni outreach to strengthen engagement in support of CAS initiatives. This will include emails related to event promotion and reminders, Après SCAD communications, and other initiatives. You will also meet with walk-in visiting alumni, explain alumni resources, exchange contact details, and provide a small gift, looping in the director or senior director when they are available.

In this role, you will provide logistical support for alumni programs, events, and workshops. You will also create event listings in 12twenty and Eventbrite, manage event invitations and registrations, and create attendee profiles. You will also record event attendance. At on-ground events, you will distribute alumni merchandise, assist with setup and breakdown, and manage check-in. Additional duties may be assigned as needed. For virtual events, you will provide Zoom links, manage tech checks, set up a waiting room and chat, edit event recordings, and send follow-up emails with recordings and event materials. In preparation for events, you will manage name tags, track alumni registration reports, and research attendees. Among other duties, you will provide leadership with updates and create social media content for the CAS communications team.

In this position, you will review and evaluate alumni submissions for potential features on alumni-owned businesses and creative work. You will maintain an organized submission database, track strong candidates for future features, and prepare a clear selection report with recommendations for the senior director's review and approval. Responsibilities include collaborating with the director and senior director to uphold the quality, diversity, and relevance of featured alumni work, and sharing approved selections for publication in alumni materials. You will apply an artistic and creative eye to each project to ensure that all featured content reflects SCAD's standards of excellence in art, design, and storytelling.

As an alumni coordinator, you will provide administrative support to department leadership and assist with the coordination and maintenance of team documents. You will manage alumni gift inventories, coordinate gifts for visitors, and assemble packages for guests. Additionally, you will assist with travel arrangements for alumni guests and team members as needed. You will also order department supplies and printed materials, manage the team's calendar, and attend meetings. During meetings, you will record detailed minutes and distribute concise summaries to team members.

In this role, you will fulfill alumni data requests from other departments, conduct manual research to update records, and enter alumni recognition into 12twenty for sharing. You will maintain alumni records, including contact information, employment details, and communication preferences, in 12twenty and Banner. Among other duties, you will add alumni-owned businesses to the alumni business map, manage listings in 12twenty and Salesforce, and generate alumni reports from the software. Additionally, you will approve membership requests for alumni groups on LinkedIn, 12twenty, and in SCAD communities as well as manage alumni survey data for distribution.

The ideal candidate demonstrates outstanding collaboration, communication, and organizational skills. They can manage multiple projects with strict deadlines and demonstrate proficiency in information management systems and other web-based technologies. The candidate is also a self-motivated, professional individual with strong interpersonal and customer service skills.

Minimum qualifications:

Bachelor's degree
At least two years of experience in an administrative role, as well as in communications, art, and/or design
Familiarity with Microsoft Office Suite, Adobe Creative Cloud, CRM, and project management software
Proficient in content creation and social media platforms, including Instagram and LinkedIn

Preferred qualifications:

Prior experience with alumni relations, business development, event management, or higher education

Certificates, licenses, and registrations:

Valid driver's license

Travel required:

10-20%

Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.

ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.

Savannah College of Art and Design

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Alumni Coordinator