Company Overview

York Street Project is a nonprofit organization in Jersey City, NJ, dedicated to breaking the cycle of poverty by providing housing, education, and comprehensive support services to homeless individuals, youth, and families. Our programs focus on increasing long-term housing stability and improving quality of life for those we serve.

Summary

We are seeking an experienced and mission-driven Case Manager Supervisor to lead our case management team across all housing programs. This individual will oversee the development of service plans, monitor the efficiency of service delivery, and ensure participants are connected to the resources they need to achieve self-sufficiency and housing stability.

Responsibilities

Supervisory & Administrative Duties

Lead, supervise, and support a team of 3–4 case managers

Case Management Oversight

Coordinate housing referrals, interviews, and admissions
Support the development and review of individualized service plans
Ensure clients are connected to appropriate services (mental health, employment, benefits, etc.)
Track client progress toward autonomy, wellness, and housing stability
Assist with crisis intervention and manage high-need cases
Participate in team meetings, community collaborations, and resource-building efforts

Client & Community Engagement

Help clients with apartment searches and securing basic needs
Connect participants with external programs and supportive services
Engage in planning events and activities that enhance quality of life
Follow up with discharged clients to evaluate long-term outcomes
Assign caseloads, set schedules, evaluate staff performance, and support professional development
Oversee case documentation in HMIS and Apricot systems
Coordinate reporting, compliance, and annual recertification processes
Identify and implement department improvements and best practices

Requirements

Education & Experience

Bachelor’s degree in Social Work, Human Services, or a related field (required)

Preferred Skills

Strong verbal and written communication
Crisis management and advocacy skills
Effective multitasking and organizational abilities
Ability to work both independently and collaboratively
Bilingual (Spanish/English) a plus
Valid driver’s license preferred
3+ years of experience working with vulnerable populations, preferably women and families
1–2 years of supervisory or team leadership experience preferred
Familiarity with HMIS, Apricot, Microsoft Office, and Google Suite

At York Street Project, you will work in a compassionate, mission-driven environment that values inclusivity, collaboration, and innovation. You will have the opportunity to make a direct impact in the lives of individuals and families in need—supporting their path toward stability and independence.

York Street Project

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