Manager, Student Support Services
Student Success Division
Ayamdigut Campus (Whitehorse)
Term to November 2027
Salary: $107, 539.91 to $128, 014.62 annually
Based on 75 hours bi-weekly
Employment Opportunity 26.31

Closing date: April 12, 2026

Description of Services/Duties:
Reporting to the Registrar & Associate Vice President, Student Life, the Manager, Student Support Services advances a culture of retention and is responsible for overseeing Yukon University services and initiatives that support student well-being, belonging and community-building. This key institutional leadership role advances and upholds student-facing aspects of the University’s Wellbeing Framework and Action Plan while overseeing all student-success operations and providing leadership and supervision to a multidisciplinary team:

• Counselling
• Accessibility Services
• Learning Strategies
• First Nations Student Navigators
• Student Engagement
• First Nations Student Engagement
• Writing and Math Tutoring

The Manager, Student Support Services advances the University’s Strategic Enrolment Management (SEM) Plan implementation by leading the research, development and assessment of responsive, trauma-informed services and co-curricular programming. In addition, the Manager, Student Support Services is an institutional subject-matter expert in case management, trauma-informed investigations, and student-facing policy development. Alongside Human Resources, Housing and Safety & Security Services, the Manager, Student Support Services, coordinates student-facing institutional responses to critical incidents and students presenting in-crisis, in support of community safety. The role is also responsible for leading academic recovery, early alert and student well-being, and retention initiatives. Overall, the Manager, Student Support Services is a senior leader who champions access and promotes holistic well-being in support of a thriving and transformational Yukon University student experience.

Licenses/Certificates Required
• Counselling credentials required; graduate degree conferred in one of the following disciplines: Social Work, Counselling, Counselling Psychology, Psychology, Psychoeducation, or other relevant discipline. Registration with a relevant regulatory body required.
• Training, foundational certification or entry level course work in restorative justice approaches to dispute resolution required within one year of permanent appointment.
• Foundational Violence Risk Assessment training and Violence Risk Triage training required within one year of permanent appointment.

Yukon University is committed to the values of equity, diversity, and inclusion. All qualified persons are encouraged to apply; however qualified candidates who self-identify as Yukon First Nations, as well as Metis, Inuit or other domestic Indigenous ancestry will be given priority. While we thank all candidates for their interest, only those short-listed will be contacted.

* Comprehensive relocation package will be provided to a qualified out-of-territory incumbent*
For the full list of duties and requirements, please refer to the Job Profile.

Quoting the employment opportunity number, please send your cover letter and resume to:

Human Resource Services
Yukon University, Box 2799
Whitehorse, Yukon, Y1A 5K4
Fax: 867 668 8896
Email: hr@yukonu.ca
Applicants should clearly outline all relevant qualifications since selection for interview will be based on applications submitted. A statement of qualifications, which outlines the selection standards, and a position description are available in PDF format for all Bargaining Unit positions, by following the links above.

Please be prepared to provide official transcripts upon request.

We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted.

Yukon University

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Manager, Student Support Services