Company Description:
Augustana College seeks an experienced, detail-oriented, tech savvy individual to join our team as Director of Advancement Services. In this role, you will manage the use of the College's administrative software application across the Advancement team, ensuring data integrity and efficient operations. The ideal candidate will be a collaborative problem-solver with strong communication skills and a proven ability to manage and enhance complex data systems.
Established in 1860, Augustana College is located in the culturally diverse metropolitan area of the Quad Cities on the Mississippi River (~165 miles west of Chicago, IL). With a combined population of nearly 400,000, the Quad Cities offers the opportunities of a big city with the hospitality of a smaller town.
Augustana College is a selective, private college that serves approximately 2,500 undergraduate students, offering 90 majors and related areas of undergraduate study, and enjoys a ranking in the top tier of U.S. News, National Liberal Arts Colleges. As a consecutive INSIGHT Into Diversity Higher Education Excellence Diversity (HEED) award-winning campus, our intentional community and commitment to diversity and inclusion mean we are a place where all students from all backgrounds flourish. Augustana College has emerged as one of the top locations for international student study in the US. We proudly rank among the top 25 liberal arts colleges in the country for international student enrollment. We provide all undergraduate students an Augie Choice award for $2,000 to be used for an internship, research, or study abroad. Our campus life experience provides students a robust co-curricular experience, including the performing arts, broadcasting and publications, student government, fraternity and sorority life, and more. As a member of the College Conference of Illinois and Wisconsin, the Augustana Vikings participate in 28 varsity athletic teams under NCAA Division III.
Job Description:
Job Title: Director of Advancement Services
Revised: January 2025
Status: Exempt, Full-time, 12-month work schedule
Reports To: Vice President for College Advancement
Supervises: Advancement Services Coordinator; Gift Processor
Overview: This position manages the use and implementation of the College's administrative software application across all areas of College Advancement. The director oversees and maintains the integrity of the information entered into the system, manages requests for information and customized reporting, and supervises gift entry operations.
Primary Duties:
Serves as College Advancement's expert on the data system, and plans, implements, and oversees changes to ensure the accuracy and integrity of the data. Stays updated through internal and external training and user group opportunities to evaluate new ways to use data to enhance advancement operations.
Develops, maintains, and coordinates reports, working in cooperation with College colleagues to manage Advancement data. Documents processes and cross-trains with appropriate staff members.
Serves as primary department resource for data system use. Provides assistance and training to others in the department and answer questions as needed. Seeks additional ways to enhance or improve the usage of the system to create a positive impact on projects and workloads.
Represent the department on cross-campus data stewardship and integrity groups to develop and implement departmental and campus-wide business practices. Serve as the department liaison to ITS.
Oversees and manages gift entry operations, including direct supervision of the Gift Processor. Creates and manages processes to ensure accurate and efficient data entry and cross-training of staff members. Works closely with the Business Office on audit and compliance. Maintains up-to-date knowledge on IRS and college policies.
Provides feedback to direct reports both formally and informally to ensure high quality work outcomes that support the overall goals of the department.
Oversees filing systems and record retention of advancement-related data to comply with College and legal requirements.
Manages the budget assigned to this area, ensuring that expenditures are within allotted levels.
Helps staff events, which include Homecoming and Family Weekend, Senior Sendoff, Last Lecture, and other events where staff are needed.
Other duties as assigned.
Requirements:
Skills & Experience:
- 3 or more years of demonstrated experience working with a CRM data system; experience in the not-for-profit sector, particularly in higher education, is preferred.
- Excellent computer skills; proficiency in Excel and Google Suite
- Ability to question data and anticipate needs of colleagues by turning data into relevant information for decision making
- Ability to work with a diverse campus community
- Attention to detail
- Excellent communication skills
Education: Bachelor's degree
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines and filing cabinets.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must be able to lift 15 pounds on a frequent basis. Also required is the ability to listen, hear, speak, read, write, climb stairs, bend, stoop, stand and sit for intermittently long periods of time. Must be able to use a computer to accomplish a variety of job tasks.
Expected hours of work:
40 hours a week. Additional evening and weekend work will be required during department and college events involving donors or prospective donors. Hybrid-remote work for 1 - 2 days per week may be available per College policy.
Note: This job description is subject to change and is not designed to be a comprehensive listing of activities, duties or responsibilities that are required by the employee.
Additional Information:
Pay and Benefits:
This position is budgeted to pay between $55,000 - $60,000 per year. As a fulltime position, this position is eligible for our complete benefits package including medical, dental, vision, retirement plan with a generous company contribution, excellent paid time off/holiday benefits, tuition benefits for employees and their family members, and much more! You can learn more about our benefit programs at our Benefits website.
EEO Statement:
Augustana is an Equal Opportunity Employer. It is Augustana College's intent policy to provide equal opportunity to all qualified employees and applicants without regard to race, color, religion, gender, age, national origin, disability and any other category protected by federal, state or local law. All candidates are subject to a criminal background check.
Application Instructions:
Application Instructions: Interested applicants should submit a cover letter, resume and three references for full consideration. Review of applications will begin immediately.
