Job Number: R0006078
Work toward establishing a relationship with past and present donors of Liberty University to encourage continued/renewed financial support of the university. Additionally, this position will work with donors to cultivate them to higher level gifts and or planned gifts. Once a solid relationship history has been established they will transfer prospects to the appropriate Donor Relations and Stewardship Representative/Planned Giving officer.
Essential Functions and Responsibilities
1. Responsible for initiating and maintaining positive relationships between donors and Liberty University to further develop commitment to the college through financial giving.
2. Responsible for initiating and maintaining positive relationships between donors and Liberty University to further develop commitment to the college through financial giving.
3. Monitor and update donor information in order to ensure accurate reporting, follow-up, and gift acknowledgement.
4. Document each conversation with assigned donors in the CRM database for retention.
5. Work directly with the Prospect Research Analyst to ensure donors are effectively thanked for their gifts in a timely manner.
6. Raise funds for Liberty University scholarships, building projects etc. via telephone calls.
7. Must use discretion and follow process when taking donations via phone calls.
8. Remains abreast of existing and emerging technologies, processes, products, services and leading industry performance benchmarks.
9. Works effectively as a team member, embracing and fostering LU's mission.
Qualifications, Credentials, and Competencies
1. Minimum of two (2) years of experience in contact center.
2. Must be a team player while effectively and efficiently and effectively communicate with both internal and external clients.
3. Strong knowledge of customer care.
4. Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
5. Individual must not be in default on any federal student or parent loan.
6. Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i)).
High School Diploma required with 2 to 3 years' experience in the field preferred. Excellent communication and social skills. Computer knowledge necessary.
Target Hire Date
2025-04-01
Time Type
Part time
Location
Lynchburg - In Office
The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.
