Constituent Management Specialist II (2694)

University of Tennessee, Knoxville • Full-time • Knoxville, TN, US • 7m ago

Job Description

The University of Tennessee Foundation, Inc (UTFI) invites applications and nominations to fill the position of Constituent Management Specialist II, with a focus on Gift Import tasks and responsibilities. Reporting to the Principal Lead of Constituent Management, the Constituent Management Specialist II is responsible for ensuring timely and accurate data entry of charitable and non-charitable contributions into the donor CRM (Salesforce Ascend).

This role will review, code, and post gift data into the constituent management system in compliance with internal guidelines and industry standards.

Responsibilities

Job responsibilities include, but are not limited to:

Gift Import & Processing: Accurately enter gift and pledge information into the donor CRM system in a timely manner. Review donor correspondence and supporting documentation to determine correct coding and gift type. Ensure consistency and accuracy in donor records and contribution designations. Verify donation data against source documentation for completeness and compliance. Apply internal guidelines and industry (CASE) standards for gift entry and donor recognition.

Team Support & Operational Assistance: Participate in team meetings, trainings, and knowledge-sharing sessions. Assist with routine audits and data management projects. Provide general administrative support for the Gift Import & Processing discipline as needed. Maintain a working knowledge of UTFI gift processing policies and procedures. Stay informed of updates to internal systems and protocols.

Specialized Responsibilities: Coordinate tasks related to platforms such as GiveCampus, Blackthorn, Formstack, UTK Athletics, or other sources of imported gifts. Assist with special projects or temporary duties as assigned by the Assistant Director of Gift Import or Director of Gift Import and Processing.

Qualifications

Required Education and Experience

The candidate who fills the Constituent Management Specialist position is required to have:

High school diploma or equivalent (GED)

3+ years of professional experience in an office setting

Strong attention to detail

Excellent verbal and written communication

Proficient in Microsoft Suite

Preferred Education and Experience

In addition to meeting the required qualifications, the preferred candidate will have:

Associate degree

Gift processing experience, billing, or related experience preferably within higher education or non-profit

Experience with Salesforce

Application Process: Priority will be given to applications received on or before May 5, 2025 via our DASH application system. Applications must include a completed candidate profile, cover letter, resume, and contact information for three professional references. References will not be contacted without explicit permission of the candidate.

When determining minimum qualifications, only information entered into the candidate profile can be considered. Please ensure your candidate profile is completed in its entirety as it relates to qualifying education/work experience.

Questions about the search may be directed to hr@utfi.org.

Target Start Date: July 1, 2025

Benefits: Foundation employees are eligible for a comprehensive suite of benefits that includes:

Generous paid leave, accruing up to 12 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days

Flexible work arrangements, offering a hybrid schedule to most team members

Education benefits for employees and their dependents at UT System campuses

Retirement and deferred compensation plans, including 401(k), 403(b), etc.

Comprehensive medical, dental, and vision insurance plans

Employee discounts to attractions, services, and goods

_________

The Foundation: The University of Tennessee Foundation, Inc. is a not-for-profit 501(c)3 organization that serves as the preferred channel for private contributions benefiting students and faculty within the UT System. With a vision of being one of the top-performing advancement organizations in higher education, UTFI is committed to enhancing the educational landscape across the University of Tennessee campuses.

The UT System: The University of Tennessee System is comprised of campuses at Knoxville, Chattanooga, Pulaski, Martin and the Health Science Center at Memphis; the Institute of Agriculture; and the Institute for Public Service.

The University of Tennessee Foundation, Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, genetic information, veteran status, and parental status, or any other characteristic protected by federal or state law.

Job Info