Under general direction, the Enhanced Care Management Program Manager, plans, organizes, and manages the work of staff and/or subcontracted partners supporting a program which provides services to targeted populations/groups within the County for First 5 Alameda County (Agency); program management responsibilities encompass designing, developing, and implementing program services; provides technical assistance, capacity building, and coaching for program participants and staff members; develops and monitors funding and program expenditures; recommends and implements program goals and objectives, and ensures program compliance with mandated requirements.
- Plans, organizes, and manages the work of staff and/or subcontractors supporting a program which provides services to diverse populations/groups within the community, or within the County.
- Plans and establishes, in collaboration with executive staff and community partners, strategic direction, policy, and deliverables for complex multi-partner community programs or initiatives.
- Ensures that the program is staffed with qualified individuals by resolving performance problems, documenting performance according to policy; training and developing staff; and assisting in the selection, hiring, and promotion of staff.
- Manages the program’s daily work activities and operations, by establishing performance levels, communicating goals and performance expectations, and monitoring and reviewing work to ensure conformance to established policies and procedures, and standards for quality and timeliness.
- Assesses service delivery and communicates findings to upper management; implements changes to improve efficiency and service quality; maximizes effectiveness of program operations and ensures alignment with the department’s mission; recommends and implements goals and objectives, policies, procedures, work standards, and internal controls.
- Directs the collection and compilation of data and narratives for program evaluation; prepares reports for submission to Agency management and oversight agencies on program metrics and outcomes; recommends and implements changes based on data.
- Directs and participates in resource acquisition and management; ensures that facilities used for program meet compliance requirements.
- Develops, communicates, and implements program action and/or operational plans and creates resources for organizations or individuals participating in program execution; conducts program training, drills, and other methods to ensure participants are properly trained and understand their role(s) within program operations.
- Interprets laws and regulations to determine relevancy to program operations and services; affirms program compliance or recommends measures to ensure compliance with laws and regulations.
- Prepares a variety of administrative and technical reports, as well as business correspondence and presentations; presents reports to internal and external stakeholders; conducts outreach presentations to community and advocacy groups.
- Serves as a staff resource by providing consultation and guidance to staff or other Agency management and staff with respect to service delivery or operational effectiveness issues.
- Monitors funding and administration and oversees the development of the budget for assigned program by preparing cost estimates and projections and performs ongoing monitoring of expenditures to ensure compliance with budget provisions; may secure vendors and/or subcontractors to execute program deliverables in line with the budget.
- Works with internal Agency staff and external agencies, community groups, contractors, and other public and private organizations to determine needs for shared services and collaborative projects, or the provision of services by contracted agencies.
- Ensures that information regarding services and policies is provided accurately and thoroughly to interested parties and responds to sensitive complaints from the community and internal staff.
- Attends and participates in professional group meetings; may serve as a committee chair or facilitator; stays abreast of new trends, innovations. and best practices in the area of assignment.
- Ensures staff observe and comply with all Agency and mandated safety rules, regulations, and protocols.
Minimum Qualifications:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. Additional experience and/or education can be substituted to meet typical qualifications. A typical way to obtain the required qualifications would be:
Five (5) years of increasingly responsible experience in program management, administration, and development specific to the program area of assignment and completion of a bachelor's degree from an accredited college or university with major coursework in a closely related field applicable to the position.
Additional relevant work experience may be substituted to meet the college coursework/bachelor's degree standard.
Knowledge of:
- Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
- Principles and practices of leadership.
- Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
- Operations and services provided within assigned program area, as well as its stated mission, scope, and priorities.
- Principles and practices of program management including planning, development, implementation, and evaluation.
- Socioeconomic, demographics, and other environmental considerations specific to program participants and target population.
- Modern practices, procedures, research, and best practices specific to the assigned program and it’s goals.
- Public Agency budgetary, contract administration, administrative practices, and general principles of risk management related to the functions of the assigned area.
- Practices, procedures, and techniques involved in obtaining and maintaining grants and other funding sources and the preparation and development of related proposals and contracts.
- Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.
- Agency and mandated safety rules, regulations, and protocols
- Techniques for providing a high level of customer service, by effectively dealing with the public, vendors, contractors, and Agency staff.
- The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Ability to:
- Develop and implement goals, objectives, practices, policies, procedures, and work standards.
- Provide administrative, management, and professional leadership for the assigned program. • Effectively manage and administer program operations and activities.
- Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
- Prepare and administer complex funds and program budgets; allocate limited resources in a cost- effective manner.
- Adapt to changes in priorities or resources that impact pre-established timelines and courses of action.
- Maintain awareness of the functioning and status of multiple work groups or program areas simultaneously.
- Conduct technical and administrative analysis on programs and services to identify and recommend changes and improvements based on program goals, guidelines, and respective experience.
- Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
- Work with internal and external stakeholders to identify community care needs in assigned program.
- Ensure the maintenance and retention of complex records, files, reports, and other documents.
- Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
- Prepare clear and concise correspondence, documentation, and other written materials.
- Use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
- Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
- Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
- Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
