Reports to: Community Casework Manager
Classification: Full-Time | Non-Exempt
Salary & Benefits: $55,000 to $60,000. The Center offers a competitive benefits package that includes medical, dental, vision, 401k with employer contribution, voluntary life, short-term, and long-term disability insurance, paid parental, family care, and gender affirming healthcare leave. We also offer a generous paid time off policy.
Schedule: Generally Monday through Friday. Work days and hours may shift depending on scheduling needs; typical schedule will be 8:00 a.m. to 4:00 p.m. or 10:00 a.m. to 6:00 p.m.; flexibility required. This position is classified as a hybrid role with a minimum of 3 days onsite per week, including Tuesdays through Thursdays.
Summary: The Survivor Support Coordinator provides trauma-informed, survivor-centered case management services to LGBTQ+ individuals experiencing intimate partner violence, domestic violence, stalking, and related forms of harm. This role is part of The Center’s Community Casework team and works closely across the organization to ensure survivors receive timely, coordinated, and culturally responsive services.
The Coordinator supports survivors from initial engagement through stabilization and aftercare, assisting with safety planning, housing stability, benefits access, legal referrals, economic stability, and connection to community-based supports. This role applies a non-judgmental, client-led approach that centers survivor autonomy, confidentiality, and dignity.
Essential Duties and Responsibilities:
- Provide ongoing support, advocacy, referral, and case management services to domestic and intimate partner violence survivors.
- Work collaboratively with survivors to support safety planning, crisis response, and longer term stabilization.
- Connect survivors to internal and external resources, including housing assistance, legal advocacy, public benefits, healthcare, mental health services, and economic support.
- Provide advocacy on behalf of survivors with city and state agencies, community based organizations, and service providers when appropriate, while maintaining survivor consent and confidentiality.
- Participate in daily case huddles and weekly case conferencing, contributing to shared problem solving and coordination across the Community Casework team.
- Collaborate with the Intake Coordinator to support timely follow-up on hotline calls, online submissions, referrals, and walk-ins.
- Identify mental health concerns that may require additional support and coordinate warm handoffs to the Survivor Support Counselor or external providers as appropriate.
- Provide support to the Intake Coordinator by assisting with hotline coverage, including providing real-time triage and delivering trauma-informed, client-centered responses.
- Maintain and report data for federal, state and local funding.
- Maintain case notes, service activities, referrals, and outcomes into Salesforce in accordance with grant, confidentiality, and data quality requirements.
- Participate in team meetings, trainings, supervision, and support quality improvement by identifying resource gaps and emerging community needs.
- Other duties as assigned
Position Requirements:
- Bachelor’s degree in social work, human services, or a related field; or equivalent experience providing non-clinical, direct services to survivors of domestic violence or related populations
- Two (2) to four (4) years of experience working with LGBTQ+ communities and an understanding of the dynamics of domestic and intimate partner violence.
- Spanish language proficiency is strongly preferred. Additional language skills are a plus.
- Experience using data systems and maintaining detailed case documentation.
- Familiarity with trauma informed, survivor centered, and anti oppressive practice frameworks is essential.
- Strong communication skills, sound judgment, and the ability to work effectively in a fast paced, trauma exposed environment.
- Knowledge, understanding and experience working with LGBTQ+, TGNC, POC, and Immigrant populations, including knowledge of the spectrum of gender identity, transgender issues, immigration, and POC issues.
- Understanding of, and commitment to, undoing structural and institutional racism and bias and the spectrum of gender identity and bias. Consideration of the impacts and outcomes in decision-making processes and on underserved and historically oppressed communities.
- A strong commitment to social justice and the mission of The Lesbian, Gay, Bisexual and Transgender Community Center.
The Center’s Commitment to Equity & Inclusivity:
The Center was born of community activism in response to the AIDS epidemic, ensuring a place for LGBTQ people to access information, care, and support that they were not receiving elsewhere. We opened in 1983 to help people who had doors constantly closed in their faces, ostracized by family, friends, and shunned by the general society. Since that time, we have continually provided a wide array of services and programs to serve our community, with an intentional focus on providing support to those who are most vulnerable. We have always taken great care to be a space that responds to community needs; engaging in diversity, equity and inclusion work is another outgrowth of those ongoing efforts. We recognize that in order to help LGBTQ individuals and our diverse community achieve parity in health, justice, opportunity and success outcomes, our organization must hold a strong foundation and competency in, as well as invest organizational focus on, equity and inclusion frameworks, practices and policies. This is also true in our hiring and retention of staff.
The Center is an Equal Opportunity Employer.
