This role is being advertised to fill an existing vacancy. The successful incumbent will be an employee of the WRHN Foundation.
Home to seven regional programs and comprehensive health-care services, Waterloo Regional Health Network (WRHN, pronounced wren) is committed to meeting the current and emerging needs in Waterloo-Wellington and beyond.
WRHN is redefining the health-care experience through collaboration and innovation, addressing barriers to access, advancing care delivery, and setting new standards in compassionate, empowered community-driven health care.
At WRHN, every patient is at the centre of everything we do as we strive to improve lives, inspire healing, and build healthier, stronger communities. By listening to patients and partners, we strive to connect communities to the right care, at the right place, and at the right time.
Please Note: New employees must provide documentation/proof of COVID-19 vaccination status, a 2-step TB test, as well as proof of immunity to measles, mumps, rubella, and varicella (chickenpox) prior to their start date at Waterloo Regional Health Network (WRHN). New Employees will require clearance from Employee Health, Safety and Wellness before they are able to begin any position within WRHN.
Position: Database & Integrations Manager, Full Time
Location: WRHN Foundation
Position Summary:
Reporting to the VP,Finance & Operations, the Database & Integrations Manager is responsible for the overall health, integrity, and strategic evolution of the organization’s Raiser’s Edge environment. This role owns all database operations, integrations, and data governance while acting as the project manager for data initiatives and system enhancements. This individual will design, document, and execute processes and procedures; manage and mentor a data team; oversee integrations with third-party platforms; and ensure full compliance with Canadian privacy and regulatory requirements (PIPEDA and CRA). The role also leverages automation, AI-assisted workflows, and business intelligence tools to improve efficiency, insight, and scalability. This is a leadership role that blends technical expertise, project management, compliance oversight, and people leadership. Partners closely with Fundraising, Finance, Operations, and Leadership to align data strategy with organizational goals.
Responsibilities:
Database Ownership & Strategy
- Serve as the primary owner and subject matter expert for Blackbaud, Raiser’s Edge and Raiser’s Edge NXT
- Define and maintain the long-term data architecture, integration strategy, and best practices
- Ensure data accuracy, integrity, and usability across all fundraising, finance, and reporting functions
Data Governance & Quality
- Ensure full compliance with PIPEDA and CRA fundraising and receipting regulations
- Implement and maintain data governance policies, including access controls, retention, and audit readiness
- Act as the point of escalation for data privacy, security, and compliance matters
- Ensure proper handling of sensitive donor and constituent information
AI & Workflow Automation
- Lead NXT realization and adoption of add-ins and external systems
- Evaluate and implement technical solutions (donation platforms, event tools, enrichment services, finance systems)
- Design and optimize automated workflows using Power Automate, APIs, and middleware
- Monitor integration performance, troubleshoot issues, and manage upgrades
- Partner with fundraising and program teams to improve efficiency and data flows
Team Leadership
- Build and scale a high-performing team of four (4) database specialists and data staff
- Assign work, set priorities, and ensure quality standards are met
- Provide training, performance feedback, and ongoing skill development
- Establish accountability while fostering a collaborative, learning-oriented environment Project
Management
- Act as project manager for database, integration, and data improvement initiatives
- Define scope, timelines, dependencies, and success criteria
- Coordinate with internal stakeholders, vendors, and consultants
- Manage competing priorities across multiple projects and teams
Position Requirements:
- 5+ years in data systems management (ideally with Raisers Edge NXT, the adjacent tools, or Salesforce) specifically within a fundraising or non-profit environment, ideally with a hospital foundation
- Proficiency in Web reporting & dashboard tools & database query tools (NXT, DB), data visualization (Tableau, Looker, Power BI), and proven experience managing database integrations and automations & API CRM integrations.
- Demonstrated experience managing and mentoring a data or database team
- Deep understanding of PIPEDA and CRA fundraising and receipting requirements
- Experience designing and enforcing data governance frameworks
- Strong analytical, problem-solving, documentation, and stakeholder-communication skills, with the ability to translate complex technical concepts into clear insights for non-technical leadership.
- A bachelor's degree in business, non-profit management, computer science, or a related field, or equivalent experience
- Collaborative and Transparent leadership style to champion change & growth
Preferred Requirements:
- Blackbaud certifications or equivalent experience
- Familiarity with advanced analytics concepts such as Lifetime Value Modeling
What We Offer:
- Salary Range: The target hiring range for this role is $86,700 to $102,000, with ability to progress to a maximum of $117,300.
- Vacation: 4 weeks vacation plus 4 summer wellness days and additional float days
- Benefits: Comprehensive benefits, HOOPP defined-benefit pension, computer and mobile device provided.
- Work Culture: We offer a hybrid and flexible work environment, with regular in-person team strategy sessions and a minimum of two days per week in the office to support collaboration and connection for this role.
- A mission driven team where your voice matters and your professional growth is supported.
WRHN Foundation is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment.
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code. WRHN is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact Human Resources.
If you are seeking employment on a temporary work or study permit we recommend reviewing work permit restrictions as it applies to healthcare organizations in Canada. Individuals holding a work or study permit seeking employment in the healthcare sector may be required to complete additional steps in the process. This may also apply to current employees seeking renewal of their work permits. It is the accountability of the applicant and/or employee to ensure they are adhering to their specific work permit restrictions.
We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.
