Job Summary

The Manager, Stewardship & Operations is responsible for the overall strategy and management of donor stewardship and data systems for Relationship and Fund Development, and other units within the VP, Community Engagement portfolio.

The Manager carries out initiatives to thank and steward donors, cultivate prospects, and build and strengthen relationships in support of UFV. The incumbent identifies and administers appropriate donor recognition practices through the UFV Ripple Makers program and liaises with departments in the University to create reports, collateral materials, and branded items.

The Manager supports the Relationship and Fund Development team to ensure all current and future data needs are met for cultivation, solicitation and stewardship purposes. This position is accountable for establishing training programs, creating documentation materials, and implementing best practices to ensure that systems operations and data quality are maintained and in accordance with UFV policies and procedures. Oversees all development services functions including donation processing and receipting, financial reconciliation, data analytics and prospect research.

Qualifications

Minimum Bachelor’s degree in Business Administration, Communications, Marketing, Philanthropy, or a related field from a recognized post-secondary institution.
Minimum five (5) years of work experience in database management and/or stewardship with preferred supervisory experience and involvement in a post-secondary environment or similar fundraising organization.
Expert proficiency using Raiser’s Edge NXT software or similar CRM database required. (RE Professional certification preferred).
Demonstrated credibility, maturity, integrity and collaborative skills to lead others by influence.
Experience with one or more donor engagement platforms such as Blackbaud NetCommunity and/or Gravyty.
Proficiency with Microsoft 365 applications including Word, Excel, Outlook, and SharePoint, with preferred exposure to Power Automate.
Proficient knowledge of Canada Revenue Agency guidelines and regulations for tax receipts.
Working knowledge of privacy legislation related to donor and alumni records management.
Experience managing or supporting donor recognition programs.
Experience overseeing high profile and private stewardship events an asset.
Experience working with organizational leaders to steward donors.
Passionate about working with people; exceptional customer service and relationship building skills.
Experience working with and representing the interests of diverse populations.
High standards of professional etiquette, ethics, integrity and judgement.
Excellent interpersonal skills with the ability to address complex / confidential / sensitive matters and maintain confidentiality.
Strong verbal and written communication skills with a keen attention to detail, spelling and grammar.
Highly organized with excellent project management and planning skills to achieve goals and deadlines.
Sound judgement, strong analytical skills.
Flexibility and adaptability in the face of changing operational priorities.
Ability to work under pressure, independently, and as a team player.
Knowledge of and experience working in the Fraser Valley and asset

About UFV

The University of the Fraser Valley is located on the traditional territory of the Halq'eméylem-speaking peoples. We express our gratitude and respect for the honour of living and working in Stó:lo Tém:éxw (Stó:lo Land; Stó:lo World). In all that we do, UFV strives to support and honour the Stó:lo peoples goals of self-determination and well-being on these lands. A commitment to Indigenization and Reconciliation is core to our institutional Vision and Integrated Strategic Plan: IYAQAWTXW — which means House of Transformation. This commitment includes the goal of centering Indigenous ways of knowing throughout our organization, recognizing our responsibilities to community, and a multi-year plan to increase the number of Indigenous faculty, staff, and administrators working at UFV.

UFV has campus locations in Abbotsford, Chilliwack, Mission, and Hope in the beautiful British Columbia, and in Chandigarh, India. Recognized as one of BC's top employers, UFV offers a combination of career and lifestyle benefits. Join a team of 1,400 passionate professionals who value integrity, inclusivity and excellence. At UFV, you will serve a vibrant community and shape the future of 15,000 students.

Indigenization, equity, and diversity are essential to our work as a university. A diverse community fosters the inclusion of voices that have been historically underrepresented and marginalized. At UFV, we are committed to recruiting a diverse workforce that represents the community we proudly serve. We encourage applications from Indigenous peoples, members of groups that experience discrimination due to race, colour, place of origin, ancestry, and/or religion, persons who identify as women and 2SLGBTQ+, and persons with disabilities. We invite applicants to complete a confidential self-identification survey as part of the application process. All questions are voluntary, with an option to decline to answer. Information will be used to support efforts to broaden the diversity of the recruitment process, and results are not shared with the selection committee. Inquiries about the survey may be directed to careers@ufv.ca. Learn more about our commitment to diversity and inclusion.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. In an effort to be both environmentally and fiscally responsible, UFV will contact only candidates receiving an interview. We thank all applicants for considering UFV for employment. Shortlisted applicants may be required to undergo a criminal record check and/ or a verification of their education credentials.

UFV is committed to the principle of equity in employment.

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Manager, Stewardship & Operations

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