Job Type: Full time

Job Number: R1367

Location: ,

Program Coordinator, Alumni Engagement

The Program Coordinator, under the general direction of the Manager,Affinity Programs, is responsible for the day-to-day oversight of the Sun Devils loyalty program which includes quality control, customercare, fulfillment, marketing, and event management and problem solving of non-routine situations. The coordinator serves as part of theAlumni Engagement team at the ASU Outreach Hub and supports related initiatives to foster participation from alumni, donors, and communitymembers.

What you'll do

Coordinates program activities, ensuring goals and objectives of the programare being met including net growth in users
Acts as liaison with the community, students, faculty, and staff in facilitatingSun Devil Rewards and other university programs
Supports select alumni engagement initiatives with university partnersincluding academic units and key stakeholders
Collaborates on strategies with other team members to execute programs andcampaigns that increase participation from alumni
Provides guidance on Sun Devil Rewards program in-app content, rewardscatalog and social media postings
Collaborates with University Technology Office as it relates to the program and customersupport as needed, providing ongoing oversight and consultation
Assists in managing inventory in partnership with ASU MailServices, process new inventory in accordance with specifications
Provides case management using ticketing software andsocial media and engages with social media and app store reviews contributing to knowledge base of frequently askedquestions
Provides creative guidance on program-related digital and print assets, reviews and approves assets in projectmanagement tracking software
Performs quality assurance testing and escalates production issues
Plans andexecutes events for the purposes of program awareness and retention
Continues to develop and cultivate working relationshipswith the University and community agencies to facilitate participation in Sun Devil Rewards
Documents processes and updatesdocumentation as needed
Acts as the designated point of leadership in the Affinity Programs Manager's absence, maintainingprogram oversight and supporting day-to-day operations

What you'll need

Knowledge ofbudgeting and accounting principles
Knowledge of principles and practices pertaining to the assignedprogram
Ability to engage, evaluate and manage staff
Collaborative style, combined with the ability and desireto work in a team-based environment
Strong and collegial interpersonal skills and an ability to communicate effectively inperson, in writing, by phone
Highly organized and able to handle multiple projects simultaneously
Attention todetail, accuracy, and thoroughness in completing assigned duties
Ability to work both independently and as part of ateam
Problem solver who can take initiative and set priorities while being flexible
Ability to be flexibleand adaptable - may be asked to work some nights and weekends to accommodate events
Ability to maintain a high degree ofconfidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business andconfidential prospect information

Relevant qualifications

Bachelor's degree in a fieldappropriate to the area of assignment
2-3 years of related experience
OR any equivalent combination ofeducation and/or experience from which comparable knowledge, skills and abilities have been achieved
Experience with contentmanagement systems and project tracking software
Experience with Salesforce Service Cloud

Preferrededucation and experience

Bachelor's degree in Marketing, Business, Communications, and/or Technology

Benefits

Hybrid work schedule. We work from home two days a week!
Comprehensive benefits package,including medical, dental, and vision insurance
401(k) plan with matching employer contribution
22 days ofvacation time
11 holidays, including your birthday
Parental leave
Significant tuitionreductions
Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to lookacross the organization and nurture new areas of interest
$30 bi-weekly cell phonereimbursement

About ASU Enterprise Partners

ASU Enterprise Partners is anonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend ArizonaState University's reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundationfor a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.

ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to itsaffiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, HumanResources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.

At ASU Enterprise Partners

We serve

ASUand one another with integrity, trust and compassion

We engage

stepup, own it, collaborate

We innovate.

continuously, fearlessly, makedecisions and take risks

We care

that everyone feels respected and valuedfor who they are

ASU Enterprise Partners is an Equal Opportunity Employer

ASU Enterprise Partners

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