Job Type: Full time
Job Number: R1367
Location: ,
Program Coordinator, Alumni Engagement The Program Coordinator, under the general direction of the Manager,Affinity Programs, is responsible for the day-to-day oversight of the Sun Devils loyalty program which includes quality control, customercare, fulfillment, marketing, and event management and problem solving of non-routine situations. The coordinator serves as part of theAlumni Engagement team at the ASU Outreach Hub and supports related initiatives to foster participation from alumni, donors, and communitymembers.
What you'll do- Coordinates program activities, ensuring goals and objectives of the programare being met including net growth in users
- Acts as liaison with the community, students, faculty, and staff in facilitatingSun Devil Rewards and other university programs
- Supports select alumni engagement initiatives with university partnersincluding academic units and key stakeholders
- Collaborates on strategies with other team members to execute programs andcampaigns that increase participation from alumni
- Provides guidance on Sun Devil Rewards program in-app content, rewardscatalog and social media postings
- Collaborates with University Technology Office as it relates to the program and customersupport as needed, providing ongoing oversight and consultation
- Assists in managing inventory in partnership with ASU MailServices, process new inventory in accordance with specifications
- Provides case management using ticketing software andsocial media and engages with social media and app store reviews contributing to knowledge base of frequently askedquestions
- Provides creative guidance on program-related digital and print assets, reviews and approves assets in projectmanagement tracking software
- Performs quality assurance testing and escalates production issues
- Plans andexecutes events for the purposes of program awareness and retention
- Continues to develop and cultivate working relationshipswith the University and community agencies to facilitate participation in Sun Devil Rewards
- Documents processes and updatesdocumentation as needed
- Acts as the designated point of leadership in the Affinity Programs Manager's absence, maintainingprogram oversight and supporting day-to-day operations
What you'll need- Knowledge ofbudgeting and accounting principles
- Knowledge of principles and practices pertaining to the assignedprogram
- Ability to engage, evaluate and manage staff
- Collaborative style, combined with the ability and desireto work in a team-based environment
- Strong and collegial interpersonal skills and an ability to communicate effectively inperson, in writing, by phone
- Highly organized and able to handle multiple projects simultaneously
- Attention todetail, accuracy, and thoroughness in completing assigned duties
- Ability to work both independently and as part of ateam
- Problem solver who can take initiative and set priorities while being flexible
- Ability to be flexibleand adaptable - may be asked to work some nights and weekends to accommodate events
- Ability to maintain a high degree ofconfidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business andconfidential prospect information
Relevant qualifications- Bachelor's degree in a fieldappropriate to the area of assignment
- 2-3 years of related experience
- OR any equivalent combination ofeducation and/or experience from which comparable knowledge, skills and abilities have been achieved
- Experience with contentmanagement systems and project tracking software
- Experience with Salesforce Service Cloud
Preferrededucation and experience- Bachelor's degree in Marketing, Business, Communications, and/or Technology
Benefits
- Hybrid work schedule. We work from home two days a week!
- Comprehensive benefits package,including medical, dental, and vision insurance
- 401(k) plan with matching employer contribution
- 22 days ofvacation time
- 11 holidays, including your birthday
- Parental leave
- Significant tuitionreductions
- Professional development is highly valued at ASU Enterprise Partners, where employees are encouraged to lookacross the organization and nurture new areas of interest
- $30 bi-weekly cell phonereimbursement
About ASU Enterprise Partners
ASU Enterprise Partners is anonprofit organization whose mission is to provide an ecosystem of services to create solutions and generate resources to extend ArizonaState University's reach and advance its charter. ASU Enterprise Partners supports ASU and several affiliates, including the ASU Foundationfor a New American University, ASU Outreach Hub, ASURE, NEWSWELL, Skysong Innovations and University Realty.
ASU Enterprise Partners is home to several Centers of Excellence whose purpose is to provide professional services to itsaffiliates. The Centers of Excellence include Finance, General Counsel, Investments, Public Relations and Strategic Communications, HumanResources, Facilities and Operations, Data Analytics and Insights Planning, Budgeting and Strategy, and Technology and Solutions.
At ASU Enterprise Partners
We serve
ASUand one another with integrity, trust and compassion
We engage
stepup, own it, collaborate
We innovate.
continuously, fearlessly, makedecisions and take risks
We care
that everyone feels respected and valuedfor who they are
ASU Enterprise Partners is an Equal Opportunity Employer
