JOB SUMMARY:
The System Administrator supports The Salvation Army's systems, including servers, networks, and communication hardware/software, proactively addressing issues. Responsibilities include resolving trouble tickets, enhancing the computing experience, and managing the Microsoft Office 365 environment for National Headquarters. The role involves daily system configuration and operation tasks to ensure availability, functionality, security, and performance. This position also provides higher-level Service Desk support and manages mobile device support through research, testing, troubleshooting, and deployment.
System Manages and Supports
- Manages, controls, and supports the Microsoft Office 365 environment to include installation, troubleshooting, adds/moves/changes and upgrades.
- Develops and manages the policies in the Microsoft Office 365 environment to be compliant with Salvation Army International policies and guidelines.
- Analyzes, tests, and resolve problems relating to mobile computing devices to ensure device functions properly on the network.
- Evaluates new networked computer programs to ensure effective interface with specific products; determines user requirements and translates into functional and logic specifications for implementation.
- Assist in Implementing and upgrading NHQ IT infrastructure and services.
- Manages inventory lists warranty status, IP schemes, router configurations, and network documentation.
- Recommends and evaluates hardware as necessary.
- Controls the accurate, effective, and timely back-up of all server information; monitors and evaluates the quality and integrity of the backup information; ensures the necessary backup capacity is maintained; troubleshoots and resolves any back-up issues.
Provides Internal Systems and Network Support
- Provides support, analyzes, and troubleshooting users’ complex problems involving various networks and distributed computing environments to ensure resolution of issues based on services desk escalation requests.
- Provides technical support to IT team in the resolution of hardware, software or application programs; assists in the resolution of these problems by interfacing with National Headquarters software development staff and hardware and software vendors.
- Visits users to provide a higher level of expertise in technical assistance and problem investigation.
- Provides technical support to computer operations, programming staff and help desk to meet business needs.
- Collaborates with the IT team to establish and evaluate service level agreements, ensuring that customers’ needs are met.
Provides Training
- Holds end-user training sessions on applications such as Microsoft Office365, Operating Systems, and New Employee Training
- Serves as tier 2 resource for other technical support staff by providing guidance and training in troubleshooting hardware and software problems
- Conducts end-user training sessions on applications used at NHQ and publishes IT Tips.
Participates in Security and Disaster Recovery
- Designate passwords, user IDs, add and delete users, and assign user rights to ensure proper use of equipment and to minimize risk (e.g., theft, virus’, corrupted sites, etc.)
- Establishes, recommends, and implements security policies and practices for systems and applications.
- Participates in establishing and implementing back-up and recovery policies for various networks, network hardware and software.
- Develops, documents, and manages the performance and periodic testing of application restore and disaster recovery plans.
- Maintains disaster recovery plans for the network and installed platforms in conjunction with overall business recovery plans established by the organization.
Collaborates with Vendors on Network Issues
- Monitors contracts and corresponding service level agreements to ensure the required goods and services are provided in a timely manner consistent with the the vendors’ terms and conditions.
- Coordinates efforts with multiple vendors and users to complete projects and resolve problems.
- Evaluates and recommends computer hardware and software purchases to ensure technology is available to field personnel.
- Evaluates vendors to ensure services are provided within performance and budgetary constraints.
MINIMUM QUALIFICATIONS REQUIRED:
EDUCATION AND EXPERIENCE:
Associate's degree or 2-year technical certification – Preferred
and
A minimum of two years of experience in computer software and hardware support, including server administration.
or
any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
LICENSES AND CERTIFICATIONS:
Microsoft Certified: Azure Administrator - Preferred
Microsoft MCSE – Preferred
BENEFITS:
- Health insurance (Including Dental, Vision & Hearing)
- Group & Voluntary Term Life Insurance
- FSA
- 403(B)
- Pension plan
- Paid time off
- Free lunch
- Free parking
