Company Description:
Founded in 1819, Norwich University is the oldest private military college in the country and the birthplace of the Reserve Officers' Training Corps (ROTC). Today we are a diversified academic institution that offers undergraduate and graduate degrees and professional certificates to adult learners online and to Corps and civilian lifestyle students on campus. Norwich faculty and staff challenge all of our students to push themselves academically, socially, and as leaders. Our graduates build upon their Norwich educations to launch or grow careers and make outsized contributions to their communities, the nation, and the world.
Norwich University is located in the beautiful Green Mountains of Vermont, only 20 minutes from the state capital, Montpelier, and three hours from Boston or Montreal. It is a private institution nestled in a rural setting with a campus size of 1,200 acres.
Our excellent benefit package includes medical, dental, vision, group life, and disability insurances, flexible-spending accounts for health and dependent care, a 403(b) retirement plan with employer match, an employee assistance program, paid time off, use of the University pool and fitness center, and tuition scholarships for eligible employees and their family members. Some employees may qualify for the Public Service Loan Forgiveness Program on their Federal Student Aid Direct Loan balance. For more information about our benefits, visit https://norwich.trgportal.com.
Job Description:
Fulfills the mission of Norwich University by overseeing the responsibilities of gift recording, receiving, recording, legally receipting, and reporting on charitable contributions to the University.
This position requires a team player who is inquisitive, values a learning environment, and demonstrates the ability to problem solve and shift priorities quickly. High-quality customer service, accuracy, tact, and diplomacy are necessary as this position frequently interacts with donors, volunteers, and staff in daily operations.
Hybrid work schedule may be authorized for this position.
Essential Functions
- Records and maintains all donations and pledges for Norwich University as they are received in accordance with donor intent, Norwich University gift entry policies, and IRS and other government regulations and requirements.
- Disperses a weekly list of all gifts entered in the system with the DAR staff; makes gift adjustments as necessary following their review.
- Performs regular data audits for gifts, funds, and constituent contact information records to keep the database clean.
- Coordinates with the Data & Gift Specialist to periodically run Blackbaud Data Health services.
- Manages shared inbox monitoring all gift activity and incoming gifts to ensure gifts are entered appropriately according to donor wishes.
- Communicates professionally with donors, foundations, and other external constituents, as well as university staff, to confirm and/or gather additional information needed to record gifts and pledges properly.
- Researches and recommends products and resources that could be solutions for data integrity needs and specific projects.
- Creates and sends acknowledgments of all new and paid-off pledges; works with the Stewardship team and Annual Giving office on their outreach plans.
- Tracks matching gift requests and payments; includes verifying the validity of donor requests, producing receipts for the matching gift company, and corresponding with the donor of completion.
- Manages a 'Deceased dashboard' to track all our deceased constituents; this includes building new spouse records, closing out open pledges, and sharing pertinent information with other DAR staff.
- Assists the Director of MGAA with event maintenance and other needs as athletic and affinity group needs increase.
- Sends monthly Tribute letters to family members of deceased constituents when we receive gifts in their memory.
- Mentors the Gift & Data Specialist and student staff, fostering a collaborative team culture.
- Partners with Finance, Annual Giving, Major Gifts, and Stewardship teams to ensure alignment in gift reporting, reconciliation, and acknowledgement practices.
- Stays current with IRS regulations and with CASE gift entry best practices.
- Oversees the maintenance of our hard-copy records and stay knowledgeable on best practices on the life cycle of our documents.
- Assists with Homecoming events and database cleanup leading up to the annual weekend event.
- Assists with other Development & Alumni Relations events as requested; ample lead time will be given.
Other Functions
- Maintains confidentiality of sensitive or private information.
- Communicates with employees, students, and others in a respectful and clear manner.
- Serves on University committees, councils, workgroups, or other designated bodies as assigned.
- Achieves, maintains proficiency in, and utilizes computers, telephones, and other job-related equipment, including related systems and software.
- Speaks, reads, and writes in English.
- Communicates by telephone, email, letter, in person, or other means or device.
- Performs other tasks as assigned by supervisor.
Requirements:
- Associate degree or equivalent college credits required. Bachelors degree preferred - additional relevant experience may substitute.
- Experience with Blackbaud's Raiser's Edge database and NetCommunity software or comparable CRM preferred.
- Project management and research experience, including the use of web-based tools and databases are essential.
- Experience in higher education or nonprofit environment preferred.
- Experience in data analysis and reporting is preferred.
- Strong analytical, organizational, and interpersonal communication skills.
- Working knowledge of MS Office, Word, Excel, Teams, SharePoint, and Outlook.
- Able to sit, squat, reach, push, pull, and manipulate related equipment; lift 15 pounds; travel outdoors to various parts of the campus.
- Work some evening or weekend hours
Environmental Conditions
- Indoor work at a computer workstation
- Low level of exposure to noise, dust, fumes, vibrations, and temperature changes.
Additional Information:
Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students, faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at nuhr@norwich.edu for assistance.
All candidates must be legally authorized to work in the United States without requiring immigration sponsorship, including but not limited to non-immigrant visas such as H1B, STEM, or F1, now or in the future. A post offer, pre-employment background check will be required of the successful candidate.
Application Instructions:
Please provide a cover letter, resume, and Norwich application.
