Assistant Manager, Donor Services

BC Children's Hospital Foundation • Full-time • Vancouver, British Columbia, Canada • C$ 81.77k - C$ 91k / year • 3w ago

Assistant Manager, Donor Services

Full Time, Permanent

2526-32

What we do

At BC Children’s Hospital Foundation, we’re on a quest to ensure every kid in the province receives the best health care imaginable. As a fundraising organization, we inspire communities and people to support BC Children’s Hospital, along with its world-class research institute, mental health facility and rehabilitation center.

Our work makes a profound difference. From helping get the boldest research ideas off the ground to supporting the most advanced equipment, together we are pushing the boundaries of what’s possible in children’s health care. This is no small task—which is why we’re looking for passionate people to join our team and help propel our work forward to power the possible.

What you’ll do

Our Donor Services team – the mighty team who ensures every donation provided to our Foundation is processed accurately and tax receipted in a timely manner – is looking for an Assistant Manager!

In this pivotal role, you’ll support the day‑to‑day operations of our Donor Services team, strengthen our revenue integrity processes, and help drive continuous improvement across our donation processing functions. Your leadership will help ensure that every donor has a seamless donation experience.

As a strategic partner to the Manager, Donor Services, you will:

Lead and develop the Donor Services team through recruitment, onboarding, training, workload planning, coaching, and performance development.
Oversee the accuracy and compliance of donation processing, ensuring donor and financial data meets CRA, PCI, and privacy standards while supporting reconciliations, audits, and financial transaction approvals.
Support complex donor inquiries and escalations, ensuring a high level of professionalism, care, and service during every donor interaction.
Drive operational excellence by recommending process improvements, technology enhancements, and team development strategies that support organizational growth and efficient gift processing.
Collaborate across the Foundation by partnering with internal teams to support event and campaign gift processing, as well as contributing to cross‑functional change and improvement initiatives.

What you’ll bring

We understand that no single candidate will perfectly meet all the qualifications outlined for this job posting. The following highlights the qualifications we consider important:

A diploma or degree in business administration or accounting, complemented by five years of experience in administration, accounting or database management. Experience working for a non-profit organization is considered an asset.
Demonstrated people management experience with a track record of inspiring, coaching, and mentoring team members
Knowledge of CRA, PCI, and privacy regulations and tax receipting regulations.
Demonstrated experience in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Experience with Blackbaud Raiser’s Edge NXT or similar CRM/database.
Experience working with accounting/bookkeeping; strong understanding of accounting principles and procedures such as journal entries and reconciliations.
A continuous improvement mindset with demonstrated experience working on process and technology improvement projects.
Demonstrated ability to solve sensitive issues in a timely, accurate and effective manner.
Strong communication, problem‑solving, and relationship‑building skills
A commitment to our values: Think Big, Step Up, Lead with Heart

What you can expect

Ensuring that kids receive the best health care imaginable is no small task, therefore taking care of our team is a top priority. To help you power the possible and to support you in your health, well-being, and career growth, in additional to competitive compensation, we offer perks like a hybrid work environment (minimum of two days per week in office) and nine-day fortnight schedule, generous vacation, topnotch health and dental benefits, a health care spending account, a defined benefit pension plan, and a commitment to professional development.

The hiring range for this position is between $81,770 and $91,000. At BCCHF, we are committed to ensuring that compensation is fair and equitable. Your placement in the salary range will be determined by your experience, relevant skills, and qualifications as they relate to this role.

Please note that all team members of BCCHF are required to complete vulnerable sector criminal record check as a condition of employment.

Join us

We exist to power the possible. And that permeates every action we take. As a team, we push ourselves to: think big in how we are boldly envisioning the future; step up in how we are accountable to ourselves, each other and our shared cause; and lead with heart in how we listen and engage with others.

BCCHF invites and encourages all qualified individuals to apply. As an organization committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support. We welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge, and backgrounds at the Foundation.

Seem like the right place for you? Join us and help make kids mighty. Apply online by March 6, 2026 at https://www.bcchf.ca/join-team

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