Job Summary: The Program Assistant provides essential customer service and program support to the Dance Center’s 5,000+ weekly visitors. This part-time position is situated primarily at the front desk of the Mark Morris Dance Center, where all visitors enter the building.
Essential Duties and Responsibilities
Customer Service
- Serve as the first point of contact for Dance Center visitors by greeting and directing guests, answering phone calls and electronic inquiries, and providing information about all Dance Center programs, rentals, and the Mark Morris Dance Group.
- Communicate, uphold, and enforce Dance Center policies, studio and lobby guidelines, and Community Agreement, all through the lens of MMDG’s core values.
- Monitor and report on customer experience, providing feedback to Program Managers to inform decision-making.
Program & Registration Support
- Respond to low-level inquiries in Zendesk, in-person and by phone; escalate complex issues to Program Associates and Program Managers as needed.
- Maintain a strong knowledge base and understanding of all Dance Center software systems including but not limited to: MindBody, Active, Zendesk, and EMS.
- Assist with in-person Children & Teens registration.
- Manage check-in and class counts.
Facilities, Safety & Operations
- Relay studio user requests (e.g., temperature, maintenance, equipment, cleaning) to Facilities and follow up as appropriate.
- Partner with security to respond to medical emergencies, safety incidents, and building concerns; serve as a designated Fire Guard and assist during emergencies.
Administrative & Project Support
- Availability required for a 1-hour meeting between 3:30pm-4:30pm on Tuesday or Wednesday, with the specific day and cadence to be determined based on team needs.
- Perform other duties as assigned.
Minimum Education & Experience Requirements:
- 1 + year of relevant industry experience.
- 1 + years of administrative experience.
- Experience with Mindbody, Zendesk, Active network a plus.
Special Requirements:
- Ability to work weekday and weekend schedule, as needed.
- Fireguard (F-03) Certification required or must be attained within the first 3 months of employment.
- First Aid Certification + refresher course annually.
- CPR/AED Certification + refresher course annually.
- Dance Center Floor Warden Safety Training.
Knowledge, Skill, and Ability Requirements:
- Exceptional organizational skills.
- Strong attention to detail and excellent follow-through.
- Ability to handle multiple assignments and prioritize work accordingly.
- Strong written and verbal communication skills.
- Congenial and collaborative team player with a sense of humor and humility.
- Resourceful, versatile, proactive problem-solver.
- Ability to productively interact with peers, customers, and management.
- High proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU:
- Enjoy working with and getting to know people within a diverse community.
- Understand the balance of having a welcoming energy while maintaining policies required in customer service positions.
- Are a collaborative team member.
- Are highly organized and detail-oriented.
- Are willing to be flexible and reprioritize as needed.
SCHEDULE: Monday 3pm-9:30pm, Thursday 4:30pm-9:30pm, Friday 4:30pm-9:30pm, Saturday 1:30pm-9:30pm
