Finance and Operations Manager
Location: Toronto, ON, Opportunity for Hybrid
Employment Type: Fulltime
Reports To: Director, Finance and Operations
The Opportunity:
Are you a knowledgeable, detail-oriented, and experienced finance and operations professional? Are you looking to expand your expertise in accounting and logistics administration? Do you want to work in a diverse and inclusive environment?
Look Good Feel Better is seeking a driven, self-motivated, and detail-oriented accounting professional to join our Finance and Operations team. In this role, you will support day-to-day accounting functions and contribute to the efficient coordination of logistics and operational processes.
Who are we at the core:
Look Good Feel Better is an international program operating in 26 countries, all with the mission of ensuring- that all people facing all cancers are empowered through knowledge, support and confidence. We do this by helping individuals manage the appearance-related effects of cancer and its treatment so they can feel more like themselves again. Our Canadian programming, in over 100 hospitals and cancer centres and virtually, provides tools and techniques on skin care, loss of brows and lashes, navigating hair alternatives, cosmetic hygiene and overall wellness. More than just make-up, LGFB provides a safe place for connectivity and community for those facing similar challenges. With the help of over 1200 volunteers and its partners delivering compassionate care and expertise, we are advocates for self-care, optimizing mental health and well-being, and empowering the community.
Our culture and some of our organizational values:
- We are driven by a culture of inclusivity, accountability, transparency, authenticity, and purpose
- We are proud to be a diverse team with continued commitment to fostering our DEIB capacity reflected by our team, our board members, our partners, and the stakeholders we serve and strive to serve
- We value work-life balance through a flexible hybrid remote work model along with an emphasis on personal health and wellness through time off and ability to disconnect policies
- Along with competitive salaries within the non-profit sector, we provide competitive health benefits coverage and an RRSP matching program (as applicable)
- We offer a generous paid time off package including vacation days, wellness days and paid company wide closure over the winter holiday break
- We encourage team connectivity, collaboration, celebration and cultivating mentorship and growth
Overview of Role:
The Finance and Operations Manager will develop a comprehensive understanding of the organization’s day-to-day operations, ensuring the integrity, accuracy, and transparency of financial information in support of our mission. This role is responsible for maintaining strong financial controls and ensuring compliance with all regulatory requirements, including those set by the CRA and other governing bodies.
In addition to overseeing product procurement, the Manager will lead core accounting functions, including accounts payable and receivable, donation processing and tracking, inventory management, and daily financial transactions and reconciliations. This role plays a critical part in safeguarding the organization’s resources and ensuring responsible stewardship of donor funds.
The Manager will prepare timely and accurate monthly financial reports, record payments and adjustments, and maintain well-organized physical and electronic filing systems. These efforts will support successful annual audits and ensure compliance with all reporting obligations.
As a key member of the Finance and Operations team, the Manager will supervise three direct reports and work closely with the Director, Finance and Operations to strengthen internal processes, support operational effectiveness, and contribute to the organization’s long-term sustainability and impact.
Responsibilities
Operations Department Management (30%)
- Lead and manage the Operations Team (3 direct reports), ensuring financial and logistical excellence and effective support for Programs, Development, and Marketing.
- Serve as the department’s primary point of contact, overseeing workflow, setting priorities, and assessing organizational impact of decisions.
- Maintain and update departmental policies, procedures, and processes; contribute to their development and implementation.
- Support the development and execution of the annual Operations Plan.
- Maintain accurate program participant databases, including data collection, tracking, and reporting.
- Provide administrative and logistical support for programs, workshops, and events (e.g., registrations, materials, vendors, scheduling, communications).
- Mentor and support team members, strengthening alignment between operations and finance.
- Support the development and delivery of new initiatives and lead special projects as required.
Finance Administration 30%
- Manage full-cycle bookkeeping including accounts payable; accounts receivable, donations, restricted revenues, payroll support, coding, deposits, bank reconciliations and related reporting
- Perform billing/invoicing and set up payments via established platforms and in accordance with timelines, procedures and policies
- Prepare and maintain internal financial tracking spreadsheets and related processes
- Support the Director of Finance in the preparation Prepare of monthly, quarterly, and year-end financial reports, forecasting, and cash-flow monitoring
- Monitor aging reports, escalating overdue accounts when necessary
- Respond to internal and external financial information requests and queries related to payables and receivables
- Maintain accurate financial records and files in accordance with Canadian accounting standards for not-for-profit organizations
- Assist with other financial duties and special projects, as assigned
Logistics Management 40%
- Oversee the product procurement supply chain operations for donated product including inventory control, distribution, and shipment coordination
- Monitor inventory levels and ensure accurate stock management of workshop program kits
- Coordinate warehouse site visits and program kit, supply packing schedules
- Monitor workshop program kit performance metrics including delivery times and inventory turnover
- Prepare product procurement reports and recommend process improvements
- Collaborate directly with the Development, Program and Senior Leadership teams on product strategy, inventory improvement, and long-term planning
- Manage and coordinate product delivery for events and site gifting
- Oversee the purchase of product and supplies to fulfill inventory as required
Qualifications & Skills
Education & Experience
- Degree, Diploma or Certificate in Accounting, Finance, Business Administration, or a related field is preferred
- 7+ years of experience in, financial administration or operations with a Canadian nonprofit or charitable organization preferred
- Experience in logistics or warehouses considered a strong asset
- Experience managing and mentoring teams
Technical Skills
- Proficiency in accounting software (e.g., QuickBooks, Sage, or similar)
- Knowledge of supply chain systems, inventory management tools, and logistics coordination
- Proficiency with CRM or donor management systems is an asset (ie:SalesForce, RaisersEdge)
- Strong Microsoft Office skills, including Excel, Word & Outlook
Considerations to note
- Valid Class G driver’s license and access to an insured vehicle with an ability to travel within the local region;
- Ability to work occasional nights and or weekends along with physical labour as required for program, marketing or donor activities or events
Core Competencies
- Self-directed and organized with excellent time management skills and ability to multitask while managing competing demands and deadlines
- Strong attention to detail with a high level of accuracy when preparing and entering financial information and inventory data
- Ability to manage a diverse workflow, work with minimal supervision, bringing forward ideas and solutions complying with policies and following processes
- Excellent interpersonal, verbal and written communication skills, with the ability to adjust approaches and communication style.
- Demonstrated ability to work effectively with a broad range of stakeholders including donors, volunteers, clients, vendors and staff
- Strong analytical and problem-solving skills with ability to interpret and synthesize data and related information for concise reporting
- Demonstrates initiative, results-oriented, excellent work ethic, positive, solutions-based attitude, reliable and dependable
- Excellent project management skills with the ability to track deadlines and coordinate multiple simultaneous initiatives
- Flexible, able to adapt to change and perform other duties as required
- Demonstrated ability to exercise sound judgment, and handle sensitive information with professionalism and discretion, both internally and externally
- High level of integrity, accountability and ability to ensure confidentiality is maintained
- Collaborative, adaptable, and mission-aligned self-starter
- Commitment to and a passion for the mission of LGFB
APPLICATION PROCESS
We thank all applicants for their interest. We will only contact those applicants selected for further consideration. No telephone, walk ins or agency enquiries please. Please note that submissions will be reviewed on an on-going basis and individuals may be invited to conduct an advance tele-screen and interview for the role. Therefore, early submissions are encouraged. Deadline to apply is May 31, 2026.
Note:
- Potential employees will be required to complete reference and security checks as part of the pre-employment process.
- Current Office Location: 150 Eglinton Ave. East, Suite 308, Toronto.
- For more information about Look Good Feel Better visit www.lgfb.ca
