Company Description:
Dean College is a private, residential New England college grounded in a culture and tradition that all students deserve the opportunity to discover and exceed their greatest aspirations. A personal and transformative community since 1865, Dean tirelessly inspires our students to unimagined heights through personalized support and integrated delivery of academic, co-curricular and experiential learning. Our graduates are lifelong learners who thrive in their careers, embrace social responsibility and demonstrate leadership.
Recognized as a Top Regional College by U.S. News & World Report for thirteen consecutive years and named a College of Distinction for eight consecutive years, Dean serves approximately 1,200 full-time students and 400 part-time students and offers more than 50 combined bachelor's and associate degree programs and specializations, as well as a robust schedule of continuing studies and certificate programs throughout the year.
Dean College is perfectly situated in Franklin, Massachusetts, which is conveniently located between Boston and Providence, Rhode Island and is accessible to Boston by commuter rail. The Dean College/Franklin station is only a five-minute walk from campus. Approximately 88 percent of the College's student population lives on campus.
Dean provides a supportive academic environment that thrives on hands-on engagement and exceptional teaching. This community-wide commitment of always going the extra mile for students is known as The Dean Difference. Outside of the classroom, students participate in 16 athletic teams and more than 30 on-campus groups and organizations.
Ninety-six percent of our bachelor's degree students are employed or enrolled in graduate school within 12 months of graduation. Alumni are hard at work in top-ranked graduate programs and are employed by organizations such as Universal Studios, Dell Technologies, Liberty Mutual, Kraft Sports + Entertainment, the Boston Ballet, and more.
What is The Dean Difference?
The Dean Difference isn't any one thing. It's not a program or a professor. It's not a single class or a club. It's the way our academics support networks and community overlap, interweave and magnify each other. Our difference unites us. It's our secret formula. It's the nucleus around which we orbit. It isn't one thing, it's everything.
Job Description:
The Director of Advancement Operations oversees and leads all back-office functions within Institutional Advancement. This position is responsible for oversight and management of all back office operating systems and functions including (but not limited to): Raiser's Edge database and supporting Blackbaud products; Evertrue; Thankview; Bonterra or other giving day software; and wealth screening and prospect research software. Additionally, the Director is responsible for managing budget, supplies, and maintenance around advancement systems and for all automated donor correspondence.
Position responsibilities include:
- In support of the College's strategic plan and priorities, provides leadership and oversight of all aspects of alumni and donor records management and maintenance, including developing both short-term (annual) and long-term goals and objectives related to data management gift processing, stewardship, receipting, list generation and reporting.
- Develop and maintain comprehensive documentation for Advancement Services policies and procedures to ensure consistency and compliance.
- Oversee the creation, maintenance, and updates of online giving forms and portals, coordinating with other departments as necessary.
- Train Advancement staff on system software, data policies, and processes.
- Manage user accounts, access permissions, and system terminations for departing employees.
- Collaborate with the Vice President for Institutional Advancement to establish best practices for prospect tracking and moves management.
- Create and manage reports, lists, and tracking tools to support fundraising efforts, including benchmarking and data analysis.
- Routine monitoring of prospect donor pipeline to ensure a robust moves management system and processes.
- Manage and produce development, financial, campaign, and stewardship reports, including comprehensive donor and fund listings for annual reports.
- Serve as a liaison to other campus departments with respect to technology utilized within the Advancement Department, which includes all Blackbaud products, Evertrue, Thankview, and Bonterra.
- Assess current and future divisional information service needs, anticipating and planning for growth and utilization of the database system.
- Responsible for training other Advancement staff in systems as needed.
- Other duties as assigned or required.
Managerial and supervisory responsibilities include:
- Supervise Institutional Advancement work-study students.
Requirements:
- Bachelor's degree required.
- Extensive knowledge of database management
- Attention to detail and strong customer service orientation.
- Excellent written and verbal communication skills.
- Demonstrated problem solving skills.
- Acute attention to detail.
- Outstanding time management skills, including the ability to organize, manage and prioritize multiple projects simultaneously.
Additional Information:
Dean College is an equal-opportunity, Title IX institution and pledges to recruit, select and promote diversity by providing equality of opportunity in higher education for all persons, including faculty and staff with respect to hiring, continuation, promotion, and applicants for admission, enrolled students and graduates without discrimination or segregation.
The College is interested in candidates who have the communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of colleagues, students, faculty, and community members. All employment decisions are made on a non-discriminatory basis.
Dean College does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, disability, protected veteran status, genetic information, or other protected classes under the law.
This nondiscrimination policy covers admissions, employment, and access to and treatment in College programs, services, and activities. A pre-employment background screen is required for all employees.
Application Instructions:
Please submit your Resume/CV, Cover Letter, all unofficial transcripts; and contact information of three references. (PLEASE NOTE: Applications that are incomplete will not be considered).
Note: After submitting your resume/CV, the subsequent page gives you instructions that enable you to upload your Cover Letter and any additional documents.
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