Job Number: R0007183
The Donor Services Processor works independently and exercises good judgement and discretion. By using various search engines, reporting functions and databases, updates donor files applies codes enter donations and pledges.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIESTier I- Review documents to identify donor and verify all information supplied is accurate.
- Reviews recurring donations and ensures they are set up correctly, cancelling when donor requests, or time expires.
- Using various Standard Operating Procedures to read and apply specific mail codes to documents in a timely, efficient manner.
- Writes personal prayer letters to donors requesting prayer.
- Verifies and updates multiple donor fields in fundraising CRM tool with information received in transaction document or report
- Create new records and constituents in Banner file
- Reviews and adjusts all codes supplied with those on file and enters pledges, pledge payments and gifts in all appropriate fields.
- Produces Cashier's Report to attach to each session for logging and balancing
- Proofs hard copy checks through electronic check scanner
- Ability to perform under pressure
- Remains abreast of existing and emerging technologies, processes, products, services, and leading industry performance benchmarks
- Works effectively as a team member, embracing and fostering LU's mission
- Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
- Works effectively as a team member, embracing and fostering LU's Christian model and Mission - Training Champions for Christ.
Tier II- Depositing cash and check donations
- Logs batches/sessions by feed for Balancing
- Ability to work with co-workers independently
Tier III- Able to function effectively in Microsoft Office Suite
- Assists in reviewing daily gift and pledge entries be generating reports via ARGOS.
- Prepare Argos report for Gift Entry (Divide and attach Batch Headers)
- Review and Log sessions after gift entry for checks and balances
- Track and index finalized donations into Etrieve.
- Assist with organizing and analyzing key performance indicator measures for Donor Services.
- Assists with existing procedures in Donor Services as needed.
- Assists in documenting new and existing policy and procedures.
- Works effectively as a team member, embracing and fostering LU's mission.
- Assists management with other duties as assigned.
- Compare TouchNet, Authorize.net, and Argos reports and enter additional information.
SUPERVISORY RESPONSIBILITIES None
QUALIFICATIONS AND CREDENTIALSEducation and ExperienceTier I- High School diploma
- 1-2 years Data entry experience
- Confidentiality to all sensitive material
- Working knowledge of Microsoft Office Suite
- Basic Math Skills
- Ability to work well in high pressure environments
- Ability to work independently or as a team
- Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
- Detail Oriented
Tier II- 2-3 years data entry experience
- Effective organization and time management skills, writing and active listening
- High accuracy in inputting data
- Problem solving, critical thinking and decision making
- Ability to work independently with little-to-no supervision
Tier III- B.S. degree or minimum of 10 years job experience in data processing and analysis
- Excellent communication skills, both oral and written.
- Excellent, organizational, analytical, and critical thinking skills
- Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups.
- Individual must not be in default on any federal student or parent loan.
- Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i)).
Preferred Qualifications:- Familiar with Argos, Banner, Microsoft CRM
ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOBCommunication and Comprehension- Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
- Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
- Strong organizational skills.
- Computer skills - MS Windows, MS Office
Problem Solving- Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Physical and Sensory Abilities- Frequently required to sit for extended periods of time to perform deskwork or type on a keyboard
- Regularly required to hear and speak in order to effectively communicate orally
- Occasionally required to stand, walk, and climb stairs to move about the building
- Occasionally required to handle materials, reach overhead, kneel or stoop in order to conduct business
- Regularly lift 10 or fewer pounds
WORKING CONDITIONSWork EnvironmentThe working environment in which one will typically perform the essential functions of this position is a climate-controlled setting. It is well lighted, and the noise level is moderate.
Driving RequirementsUse of one's personal vehicle (or LU vehicles) is not required for travel in the performance of the essential functions of this position.
Target Hire Date
2025-07-01
Time Type
Full time
Location
Lynchburg - In Office
The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University's hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the "religion" component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.
